Studio Manager - Cut + Flow Bothell

Studio Manager – Cut Flow Studio

Position Summary:The Studio Manager (SM) is a pivotal studio leadership role that blends operational excellence with a passion for client experience. The Studio Manager is responsible for the daily success of a single Cut Flow location, ensuring the studio is welcoming, functional, high-performing, and aligned with the brand and mission. This role leads studio operations, maintains elevated client experience standards, and oversees administrative workflows including client communications and issue resolution.

The Studio Manager ensures consistency across all touchpoints while fostering a strong team culture. This role reports to the Operations Manager and partners closely with cross-functional teams, especially Client Experience, to deliver exceptional experiences for clients and staff.

Key ResponsibilitiesOperations

• Have deep knowledge of class experience systems including lighting, audio, studio set up and temperature/climate
• Oversee day-to-day studio operations, ensuring the studio is clean, safe, and operational during all business hours
• Execute weekly studio walkthroughs and checklists; submit maintenance requests as needed
• Maintain and report on studio inventory supply levels and manage vendor coordination for the studio
• Ensure signage, retail displays, and promotional materials are current, accurate and aligned with marketing initiatives
• Monitor studio equipment and prop inventory and proactively report missing or damaged items to Operations Manager

Studio Administration

• Manage email inboxes and ensure all messages are organized, responded to, or escalated daily
• Maintain organized and filtered email inboxes with 100% of messages responded to or escalated within 48 hours
• Process membership cancellations, freezes, and escalations or tasks requiring follow-up from email inboxes
• Ensure all client-facing communication (email and phone) reflects brand voice, accuracy, and responsiveness standards

Team Leadership & Scheduling

• Train, mentor, and hold the CEC team accountable to performance and service standards
• Review weekly schedule to confirm 100% schedule coverage at the front desk; coordinate, approve, and adjust shift coverage on schedule
• Step in for emergency coverage as needed and as affordable, or proactively coordinate solution
• Partner with the Operations Manager on hiring, onboarding, and mentoring new CECs
• Collaborate with instructor leads to foster connection between coaching and front desk teams
• Monitor location-specific and CEC channels on Slack and respond to/escalate inquiries in a timely manner (by end of day)
• Exercise sound judgement in time-sensitive or unexpected situations to protect the client experience, including coordinating real-time communication and operational adjustments as needed

Performance & Reporting

• Maintain accurate staffing records and schedule templates
• Track studio issues and share solutions and updates with the Operations Manager and log accordingly
• Flag trends in client behavior or operational issues to inform strategy

Client Experience

• Greet and engage clients; ensure a warm, supportive, and consistent in-studio experience to maintain a quarterly average CSAT score of 90% or greater
• Proactively monitor class rosters and reach out to waitlisted clients to offer alternative class times that match their schedule, ensure no-show texts are sent, and all texts are responded to in a timely manner
• Properly solve all client and member issues that arise in-line with the studio’s policies, mission statement and core values in a timely way
• Provide studio tours, convert new leads to first-visit and introductory offer
• Proactively gather and respond to client feedback to improve the member experience
• Lead or delegate timely client communication and internal staff coordination in response to schedule disruptions or late-minute changes to preserve the client experience and abide by studio standards

Community Engagement

• Actively support the planning and execution of studio events, workshops, and business development initiatives
• Coordinate event logistics at the studio level, including CEC staffing and support, and in-studio setup needs
• Partner cross-functionally to ensure events are well-executed and aligned with studio goals for engagement and retention

Qualifications

• 2 years in a studio, fitness, retail, or hospitality leadership role
• Warm, people-first communication style with strong conflict resolution skills
• Experience with CRM systems, scheduling software, and POS systems
• Ability to multitask, stay organized, and lead a small team in a dynamic environment

Detail-oriented, initiative-driven, and aligned with Cut Flow’s core values:Adaptability. Client Experience. Community. Integrity. Passion. Teamwork.

Pay: From $29.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $29