Senior Salesforce Business Analyst/Consultant

[F/T position w/Customertimes Corp. in Boca Raton, FL. Duties: (1) collaborate closely with business stakeholders to analyze, document, and optimize business processes; (2) facilitate workshops, interviews, and working sessions to elicit and refine detailed business requirements; (3) translate findings from business process reviews into actionable user stories, functional specifications, and system recommendations to improve operational efficiency; (4) partner with Salesforce technical teams to assess system architecture and ensure alignment with business requirements and process improvements; (5) support solution design, configuration, testing, UAT coordination, and production deployment activities; (6) develop and maintain documentation for business processes, system configurations, and change management management initiatives; (7) create training materials and user guides to support the rollout and adoption of new tools and procedures; and (8) actively participate in Agile ceremonies, including backlog grooming, sprint planning, daily stand-ups, and retrospectives.[Requirements: Masters Degree in Systems Analysis, Business Analysis, Computing Systems Analysis and Design, Systems Analysis Specialization - IT Management, or Information Systems and Analytics and 72 months experience as a Business Analyst including involvement in at least three large-scale Field Service Lightning Salesforce implementations. Must also have the following Salesforce certifications: Administrator; Platform App Builder; Sales Cloud; Service Cloud Consultant; Field Service Consultant; Manufacturing Cloud Accredited Professional; Tableau CRM; and Einstein Discovery Consultant.

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