What are the responsibilities and job description for the Network Manager position at Customers Bank?
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be eligible to work in the U.S. without sponsorship. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: We are seeking a highly experienced and motivated Network Manager to lead the design, implementation, and management of our enterprise network infrastructure. This role requires deep technical expertise in Cisco switching, routing, and wireless technologies; Palo Alto firewall administration; and Azure networking. The ideal candidate will also have demonstrated success in IT change management and managing a team of network professionals to ensure high availability, performance, and security of network services. Able to configure, maintain, and troubleshoot network hardware including routers, switches, access points, and firewalls. Oversee the architecture, deployment, and maintenance of LAN/WAN, wireless, and data center networks. Directly manage a team of network engineers. Mentor team members and foster a collaborative, high-performance work environment. Manage enterprise-grade Cisco networking equipment including switches, routers, and wireless controllers. Design and implement scalable, secure Azure networking architectures including VNets, VPNs, ExpressRoute, and network security groups. Lead Palo Alto firewall administration including configuration, policy management, and threat analysis. Monitor and manage VPN tunnels, remote access, and site-to-site connections. Collaborate cross-functionally with Deskside Support, Server Administration, and Information Security teams to ensure smooth IT operations. Assist with maintaining compliance with security and regulatory standards (e.g., SOX, HIPAA, PCI, etc.). Ensure proper documentation of network configurations, changes, incident reports, and asset inventories. Provide Tier 3 support for network-related issues and escalate as needed. Participate in IT change management processes. Follow ITIL best practices in service management (incident, problem, and change management). What do you need? Bachelor’s degree in Computer Science, Information Technology, or a related field. 7 years of experience in network engineering, with at least 3 years in a leadership or managerial role. Proven experience in IT change management processes and frameworks (e.g., ITIL). Strong interpersonal and communication skills, with the ability to influence and collaborate across departments. Ability to work collaboratively with cross-functional technical teams. Technology Skills: Strong hands-on experience with: Cisco networking technologies (switching, routing, wireless) Palo Alto firewalls with Panorama management Azure networking (including hybrid connectivity solutions) Working knowledge of ITIL frameworks and experience in IT service management environments. Experience with Cisco Identity Services Engine (ISE) is a plus. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow. If you don't see an opportunity that fits your experience, please apply here for general consideration. Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.” Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.
