Contact Center Facilitator

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.

MAJOR DUTIES AND RESPONSIBILITIES

 

Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs

 

Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs

 

Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)

 

Perform all LMS prerequisite requirements and post-training duties including evaluation

 

Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs

 

With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change

 

Pursue development opportunities focused facilitation, learner engagement and classroom management excellence

 

Shadow training end-users to gain deeper understanding of how training translates in the business

 

Coach learners on specific skills within a role, process or system

 

Perform other duties as requested

Required Skills/Abilities and Knowledge

 

Ability to read, write, speak and understand English

Critical thinking and analytical skills

Ability to prioritize and organize effectively

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to deal with the public in a professional manner

Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Familiarity with different learning approaches

Feels comfortable presenting/training groups of individuals online and in person

 

Required Education

Associate’s degree or equivalent combination of training and/or work experience

 

Required Related Work Experience and Number of Years

Training delivery experience in a formal or informal setting - 1

Experience or equivalent in the functional area and or business unit - 3

 

WORKING CONDITIONS

Office environment

HTR358 2026-73944 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2026-05-09 05:55 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $50,400.00 and $80,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



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Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Salary : $50,400 - $80,600