What are the responsibilities and job description for the Outbound Account Representative position at Customer Impact?
About Customer Impact
Customer Impact is a leading third-party retail merchandising company headquartered right here in College Station. We maintain a database of thousands of field representatives who perform merchandising work in stores all over the country on behalf of our clients. We're proud to be a 2024 recipient of the Bryan Rotary 10 Fastest Growing Small Business in the Brazos Valley award.
About the Role
We're looking for a friendly, motivated person to make outbound calls in support of our customer accounts, from our College Station office. Your main objectives will be: call retail locations to determine product availability, stock levels and generate orders while building and enhancing customer relationships.
This is a full-time position, and a great opportunity for someone who wants steady, hands-on experience with account management, relationship building, and exposure to the inner workings of a growing business. We're looking for someone ready to make this their primary role, not a short-term or transitional gig.
What You'll Do
- Call retail locations to build and enhance account relationships
- Determine product availability, stock levels and generate product orders and update store information
- Document information obtained on calls in the customer account database
- Share ideas for improving outreach and results
What We're Looking For
- 6 months to 1 year of customer service, retail, or phone-based experience (1–2 years, or account management/sales background, is a plus but not required)
- Comfortable and confident on the phone
- Friendly and able to build rapport quickly
- Self-motivated with strong initiative
- Organized and able to work independently
- Reliable and consistent — this is a full-time, in-office role with a fixed schedule
- Interested in growing a career in sales and account management
How to Apply
Apply with your resume and a short note telling us why you're interested. We'd love to hear about your experience talking with customers, working with people, or problem-solving on the fly.
Learn more about Customer Impact: Customerimpactinfo.com
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have reliable transportation to our College Station office?
- Are you able to work full-time, Monday–Friday, during our business hours of 8:30am–5:00pm?
- Why are you interested in this job? Feel free to include any additional relevant information, including relevant work experience.
Work Location: In person
Salary : $15 - $20