What are the responsibilities and job description for the Showroom Consultant position at Custom Wood Products, Inc?
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13426086
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Job Location
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[Showroom-Topeka - Topeka, KS]{aria-label="Job Location"}
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## Description
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Do you have the stellar customer service skills/abilities? Do you enjoy
working around really cool people, designing really cool projects?
Custom Wood Products is hiring for an experienced customer service
professional to join our Topeka Show Room team. Position is a critical
part of the front-line service helping customers by phone and in-person
with their cabinet design and ordering process. Position also supports
designers, contractors, builders and other staff members in all stages
of the project design, construction and delivery stages.
This is a customer service, customer focused position to assist
customers in-person and over the phone. This position works closely with
homeowners, designers, builders and contractors to assist in the custom
cabinet design and ordering process. Showroom Consultants help customers
during the design selection process, support our designers and help
staff members throughout the custom cabinetry design, construction and
delivery stages.
homeowners, to sell a wide range of products\
Assist customers in person by appointment, walk-ins and by phone, while
utilizing suggestive sales techniques managing customer concerns in a
timely manner\
Greet and assist all customers and visitors\
Answer incoming calls and handle callers inquiries by providing accurate
information\
Ability to understand CWP production process and ability to clearly
explain the process and customization features to customers\
Provide office support services to ensure efficiency of day-to-day
operations\
Receive, direct and deliver phone and email messages\
Maintain a record of customers and their cabinetry needs in CWPs CRM
system\
Willingness to learn and stay abreast of cabinet design and construction
methods\
Support designers and customers throughout the sales process\
Continually enhance sales skills and product knowledge in order to
promote a professional image at CWP\
Work with other locations and personnel to ensure teamwork and deliver
consistent customer service throughout the entire sales process\
CRM Daily recording of all sales activity including, customer
interactions (i.e. phone calls; in person meetings; email; text); new
sales; internal communication and proper documentation through entire
sales process until closed or lost
\
service and superior product knowledge\
Provide exemplary customer service by resolving problems efficiently and
responding timely to all internal and external requests\
Work collaboratively with staff to encourage and support a team
environment\
Flexible to accept additional assignments as requested by leadership\
Cross train for other positions to cover when necessary\
Attend and participate
:::
information, please see: https://www.kansasworks.com/jobs/13426086
::: {aria-label="Job Details"}
Job Location
::: {aria-label="Job Location"}
[Showroom-Topeka - Topeka, KS]{aria-label="Job Location"}
:::
:::
## Description
::: {aria-label="Description"}
Do you have the stellar customer service skills/abilities? Do you enjoy
working around really cool people, designing really cool projects?
Custom Wood Products is hiring for an experienced customer service
professional to join our Topeka Show Room team. Position is a critical
part of the front-line service helping customers by phone and in-person
with their cabinet design and ordering process. Position also supports
designers, contractors, builders and other staff members in all stages
of the project design, construction and delivery stages.
This is a customer service, customer focused position to assist
customers in-person and over the phone. This position works closely with
homeowners, designers, builders and contractors to assist in the custom
cabinet design and ordering process. Showroom Consultants help customers
during the design selection process, support our designers and help
staff members throughout the custom cabinetry design, construction and
delivery stages.
- Work Schedule:**Monday-Friday 8:30am-6pm, with rotating Saturdays
- Major Duties:**\
homeowners, to sell a wide range of products\
Assist customers in person by appointment, walk-ins and by phone, while
utilizing suggestive sales techniques managing customer concerns in a
timely manner\
Greet and assist all customers and visitors\
Answer incoming calls and handle callers inquiries by providing accurate
information\
Ability to understand CWP production process and ability to clearly
explain the process and customization features to customers\
Provide office support services to ensure efficiency of day-to-day
operations\
Receive, direct and deliver phone and email messages\
Maintain a record of customers and their cabinetry needs in CWPs CRM
system\
Willingness to learn and stay abreast of cabinet design and construction
methods\
Support designers and customers throughout the sales process\
Continually enhance sales skills and product knowledge in order to
promote a professional image at CWP\
Work with other locations and personnel to ensure teamwork and deliver
consistent customer service throughout the entire sales process\
CRM Daily recording of all sales activity including, customer
interactions (i.e. phone calls; in person meetings; email; text); new
sales; internal communication and proper documentation through entire
sales process until closed or lost
\
- General Responsibilities:**\
service and superior product knowledge\
Provide exemplary customer service by resolving problems efficiently and
responding timely to all internal and external requests\
Work collaboratively with staff to encourage and support a team
environment\
Flexible to accept additional assignments as requested by leadership\
Cross train for other positions to cover when necessary\
Attend and participate
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