What are the responsibilities and job description for the SERVICE TECHNICIAN position at Custom Truck One Source?
Custom Truck One Source
True to our name, Custom Truck One Source “CTOS” https://www.customtruck.com designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation.
We have a great opportunity for a Service Technician in our Alexandria, LA location!
The Service Technician will determine and perform needed assessment, diagnosis, replacement and repair of the equipment we rent, sell and customer units. This person will also be responsible for performing inspections on pulling and stringing equipment, including braided nylon rope and steel wire. Using quality tools, scope inspection equipment, and practical experience.
Essential Duties And Responsibilities
Explore the dynamic world of Custom Truck One Source , where each role is a step toward driving the nation’s infrastructure forward with innovative solutions and dedicated service. Our commitment to developing talent shines through our STEP program and other comprehensive training opportunities , fostering professional growth. Immersed in a culture that champions collaboration and innovation, you’ll find a supportive environment where your contributions are valued. Coupled with competitive benefits, we offer a career that grows with you and a journey towards excellence.
Benefits:
Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.
True to our name, Custom Truck One Source “CTOS” https://www.customtruck.com designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation.
We have a great opportunity for a Service Technician in our Alexandria, LA location!
- 7:00 am-3:30 pm, Monday-Friday, OT as needed.
- Must have a valid driver’s license and tools to work in a truck shop.
- Healthcare, Paid time off (vacation, holidays, sick time), 401K match, Training, Tool program and more.
The Service Technician will determine and perform needed assessment, diagnosis, replacement and repair of the equipment we rent, sell and customer units. This person will also be responsible for performing inspections on pulling and stringing equipment, including braided nylon rope and steel wire. Using quality tools, scope inspection equipment, and practical experience.
Essential Duties And Responsibilities
- Assess, diagnose, repair and/or replace damaged or worn parts for variety of manufacturers of utility equipment to ensure quality standards within budget, including but not limited to:
- Operate and inspect machines or heavy equipment to diagnose defects.
- Diagnose faults or malfunctions to determine required repairs, using pressure gauges and flow test equipment and calibration devices.
- Hose replacement, assembly and testing with no rework within acceptable time.
- Maintain and perform light maintenance on inspection equipment, ensuring it is in proper working condition.
- Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications and regularly audit quality control procedures to ensure compliance with industry standards and internal processes
- Examine and adjust protective guards, loose bolts, and specified safety devices to ensure all equipment meets the organizational quality and safety standards.
- Submit all work/repair orders as required to a supervisor for approval to ensure budgets are maintained and costs of vehicle repairs accurately reflected.
- Perform rope inspections by inspecting all serviced equipment and create detailed inspection reports for both nylon and steel wire rope.
- Maintain and document existing practices, procedures, and processes, ensuring revision control on all controlled documents.
- Conduct thorough visual inspections of steel wire rope to verify compliance with drawings, work orders, and OEM specifications.
- Perform splice repairs and weave eyes in both nylon and steel wire rope per OEM manufacturer specifications.
- Conduct Scope rope inspections to ensure nylon rope complies with drawings and work orders.
- Recognize and document instances of poor-quality materials or workmanship in both nylon and steel wire rope.
- Perform all duties in in accordance with best practices for a safe work environment.
- Must hold a valid driver’s license
- High school diploma or the equivalent.
- Must have your own basic/hand tools
- Extremely detail oriented and accurate
- Setting priorities and adapting to changing work priorities
- Must be self-sufficient and driven
- Meeting deadlines and schedules
- Strong attendance record
- Must be able to pass a pre-employment drug test, physical, and/or audiogram.
- General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
- General aptitude in working with common computer software (MS Office Suite, internet, etc.) to accurately record time spent on repair orders.
- Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Communicate with others to convey information effectively and professionally
- Work is primarily performed in a shop or outdoor setting, with possible exposure to bright lights, extreme temperatures, loud noise, dust, and fumes.
- The ability to work as scheduled with punctual attendance 7:00 am-3:30 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
- Frequent lifting (25 – 75 lbs.), carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 10 ft, significant stooping, bending, kneeling, crouching, and/or crawling throughout an 8-10 hours day, and up to 50 hours per week.
- Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day
- Occasional use of foot/feet to operate foot pedal on equipment to test operation
- Activities requiring handling and grasping with the hands when performing repairs or maintenance of equipment by utilizing hand tools, power tools, air tools, nuts, bolts, electronic controls, and other small parts.
- Ability to see things in close proximity whether through natural or corrected vision.
Explore the dynamic world of Custom Truck One Source , where each role is a step toward driving the nation’s infrastructure forward with innovative solutions and dedicated service. Our commitment to developing talent shines through our STEP program and other comprehensive training opportunities , fostering professional growth. Immersed in a culture that champions collaboration and innovation, you’ll find a supportive environment where your contributions are valued. Coupled with competitive benefits, we offer a career that grows with you and a journey towards excellence.
Benefits:
- 401(k) with Employer Match
- Competitive Health Care including Dental, Vision, and Life Insurance
- Company paid health and wellness programs
- Paid Vacation, Sick and Holidays = 25 days.
- STD/LTD
- Partner Discounts
- Investment in Employee Development including https://www.customtruck.com/careers/step
Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.