Flooring Retail Sales + Design Consultant

Sales & Design Consultant

Custom Floors | Flooring • Tile • Countertops

About Us

Custom Floors is a premier flooring, tile, and countertop company serving homeowners, builders, remodelers, and interior designers throughout Central Indiana.

Our expansive showroom features a wide range of hardwood, luxury vinyl, carpet, tile, countertops, and area rugs from leading manufacturers. We help customers take projects from inspiration and product selection through measuring, quoting, and professional installation.

We are looking for a Sales & Design Consultant who enjoys working with people, has an eye for design, and is motivated by turning opportunities into successful projects.

The Role

As a Sales & Design Consultant, you will guide customers through the process of selecting flooring, tile, countertops, and other finishes for their homes.

This isn't just about helping someone pick a color or product. You'll ask questions to understand the customer's project, style, budget, and priorities, then use your product knowledge and design ability to help create the right solution.

You'll manage your projects from the initial conversation through selections, estimating, follow-up, and ultimately the sale.

Our goal is to create an experience where customers feel comfortable, informed, and confident in the decisions they're making.

What You'll Do

• Welcome and assist homeowners, designers, builders, and remodelers in our showroom
• Ask questions to understand each customer's project, needs, style, timeline, and budget
• Help customers select flooring, carpet, tile, countertops, backsplashes, area rugs, and related products
• Coordinate colors, textures, patterns, and materials across different areas of the home
• Prepare proposals and pricing for customer projects
• Schedule and coordinate field measurements when needed
• Maintain accurate customer information, project details, and follow-up activities in our CRM
• Consistently follow up with customers throughout the decision-making process
• Manage multiple active projects and opportunities at the same time
• Develop relationships with homeowners, designers, builders, and other trade professionals
• Stay current on new products, design trends, installation considerations, and manufacturer offerings
• Participate in ongoing product knowledge and sales training
• Work closely with our estimating, project management, installation, and operations teams to create a smooth customer experience

What We're Looking For

We're looking for someone who combines people skills, design ability, organization, and a desire to sell.

Experience in flooring is helpful, but it's not necessarily required. We can teach products and processes. We're especially interested in candidates who are naturally curious, comfortable talking with customers, and motivated to learn.

Successful candidates may come from backgrounds such as interior design, flooring, furniture, kitchen and bath, cabinetry, home improvement, luxury retail, building materials, or consultative sales.

You may be a great fit if you:

• Enjoy working directly with customers
• Have an eye for color, design, and how materials work together
• Are comfortable asking questions and guiding customers through decisions
• Are motivated by sales goals and results
• Are confident following up and asking for the business
• Can manage multiple customers and projects without losing track of details
• Communicate professionally by phone, email, text, and in person
• Are comfortable learning new technology and CRM systems
• Enjoy learning about products and how they are installed
• Work well independently while still being part of a larger team

What Makes This Opportunity Different

At Custom Floors, you're not limited to selling one type of product.

Our consultants have the opportunity to work across flooring, tile, and countertops allowing them to help customers coordinate multiple parts of a project in one place.

You'll also have access to an extensive showroom and a large selection of products from leading manufacturers, giving you the tools to create solutions for projects ranging from a single room to an entire custom home.

Why Join Custom Floors?

• Established local company with a strong reputation
• Large, design-focused showroom
• Extensive selection of flooring, tile, stone, countertops, and rugs
• Opportunities to work on everything from individual rooms to high-end custom homes
• Relationships with homeowners, designers, builders, and remodelers
• Ongoing product knowledge and sales training
• Support from experienced estimating, operations, project management, and installation teams
• Opportunity to build a long-term customer and referral base
• Collaborative team environment

The Person We're Looking For

The right person doesn't need to walk in knowing everything about flooring.

We're looking for someone who can connect with customers, ask good questions, stay organized, follow through, learn the products, and confidently guide a project toward a decision.

If you enjoy design but also enjoy the challenge and reward of sales, we'd like to meet you.