What are the responsibilities and job description for the Member Support Specialist position at CUSTOM DESIGN BENEFITS LLC?
Are you looking for a career, not just a job?
At Custom Design Benefits, we are a team built with CARE – Commitment, Accountability, Respect & Integrity, and Excellence. We are a third-party administrator who manages healthcare benefits for our self-funded clients.
Tasks:
- Be a Customer Service Ambassador!
- During the course of answering incoming calls, educate members/providers on plan benefits and claim transactions accurately and professionally.
- Ensure dissatisfied caller issues are escalated and addressed within 2 hours of receipt.
- Document all calls in the claims call tracking system.
- Document member/provider records accurately with all pertinent information.
- Completes adjustment requests and submits to appropriate personnel for next steps.
- Utilizes multiple software and digital tools timely and effectively to retrieve member or provider information for calls, emails, or letters.
- Other duties as assigned.
Our Ideal Candidate:
- Excellent Communicator
- Learner
- Critical Thinker
- Problem Solver
- Positive
- Reliable
- Self-Starter
- Achiever
- Team Player
Send your resume to careers@customdesignbenefits.com to apply today!
Salary : $20 - $21