Selling Showroom Manager

About Custom Comfort Mattress:

Custom Comfort Mattress is a family-founded Southern California company that has been making handcrafted, premium, natural-material mattresses for more than 30 years. Every mattress is made locally in Orange County using time-honored techniques, high-quality materials, and meticulous craftsmanship. Across our eight showroom locations, we are known for delivering an authentic, deeply personalized sleep experience that prioritizes comfort, wellness, and long-term rest.

Purpose of role: The Store Manager is responsible and accountable for managing all

operational aspects of the store to maximize sales and profitability through

exceptional customer service. This is hands-on, selling Store Manager role responsible

for both leading the team and achieving an individual sales quota. The Store Manager

actively contributes to store revenue while developing a high-performing sales team.

This role is committed to maintaining high professional standards across sales

performance, customer experience, visual presentation, inventory management,

store operations, and team development. The Store Manager leads by example on the

sales floor and upholds the company’s values and vision.

Key Job Responsibilities

• Manage day-to-day store operations to ensure efficiency and effectiveness

• Maintain an individual sales quota and consistently achieve personal sales

goals

• Drive store performance to meet or exceed monthly and annual sales targets,

including personal and team goals

• Lead by example on the sales floor; actively engage customers and close sales

• Deliver a high level of customer service and resolve customer concerns

promptly and professionally

• Coach, mentor, and develop team members to improve individual and team

performance

• Proactively step into the sales process to support team members in closing the

sale and follow up on pending quotes to maximize conversion

• Monitor store KPIs including conversion, average ticket, and revenue per

associate

• Monitor and ensure timely engagement with qualified leads in the CRM to

move prospects toward showroom visits and sales conversion

• Partner with the District Sales Manager on sales strategy, performance

expectations, and business needs

• Assist with recruiting, interviewing, onboarding, and performance

management of store staff

• Provide ongoing feedback through daily coaching and formal performance

reviews

• Maintain a safe, clean, and visually appealing showroom environment

• Ensure compliance with company policies, procedures, and operational

standards

• Develop and execute sales plans to drive profitability and business growth

• Collaborate with cross-functional teams including Delivery, Warehouse, and

HR

• Utilize POS systems and operational tools effectively and train team members

as needed

• Communicate effectively in person, via phone, and in writing

• Demonstrate strong product knowledge to recommend solutions based on

customer needs

• Balance leadership responsibilities with direct sales contributions, maintaining

strong personal productivity

• Other related duties as assigned

Qualifications

• Open availability including evenings, weekends, and holidays

• Strong interpersonal, communication, and presentation skills

• Proven ability to drive sales results and meet performance targets

• Strong leadership and team development capabilities

• Effective organizational and time management skills

• High level of professionalism, discretion, and confidentiality

• Business acumen with understanding of KPIs and store performance metrics

Experience

• Bachelor’s Degree or equivalent work experience

• Minimum of 5 years of management experience required

• 2 years of consultative sales experience required

• Prior customer service experience required

• 1–3 years of retail experience preferred

Physical Requirements:

• Ability to stand and walk for extended periods while assisting customers

• Ability to occasionally lift or move items up to 50 pounds

Compensation:

$44 per hour, plus eligibility for performance-based incentive bonus opportun