What are the responsibilities and job description for the Hotel Night Audit position at CUSA, LLC?
The Comfort InnSuites Medina-part of the trusted Choice Hotels family-serves as a welcoming home away from home for business, leisure, and group travelers throughout western New York. We pride ourselves on dependable service, attention to detail, and a friendly guest experience every night.
We're seeking a reliable and self-motivated Night Auditor to join our overnight team. If you work well independently, enjoy solving problems, and take pride in accuracy, this is the perfect role for you.
Position Summary
The Night Auditor oversees the hotel during the overnight shift, ensuring guest satisfaction while balancing and reconciling the day's financial transactions. You'll handle late check-ins, monitor hotel safety, prepare reports for management, and make sure every guest starts the next morning with a positive experience.
Key Responsibilities
Welcome and assist guests arriving during overnight hours.
Manage check-ins, check-outs, and room assignments in the ChoiceADVANTAGE PMS.
Complete nightly audit: balance accounts, verify room charges, and post corrections.
Generate and distribute daily management reports (ADR, occupancy, revenue).
Process credit card batches and reconcile cash drawers.
Monitor property security and maintain awareness of overnight activity.
Respond to guest requests, maintenance needs, and emergency situations.
Prepare breakfast area for early morning service.
Ensure lobby and front desk areas remain clean, safe, and inviting.
Promote Choice Privileges enrollments and deliver consistent brand hospitality.
Qualifications
Required:
Excellent customer service, communication, and math/accounting skills.
Reliable, organized, and capable of working independently overnight.
Basic computer proficiency (PMS or POS experience a plus).
Availability for weekends, holidays, and overnight shifts.
Must be at least 18 years old with valid work authorization.
Preferred:
Choice Hotels experience (ChoiceADVANTAGE, Choice University, or prior Comfort/Quality/Sleep Inn work).
Previous experience in hotel front desk or night audit roles.
Familiarity with credit card and cash reconciliation.
Ideal Candidate
You're dependable, trustworthy, and detail-oriented. You take ownership of the property overnight, ensuring the hotel runs smoothly, the books balance accurately, and every guest feels safe and cared for.