Operations Manager

Description: We are hiring in the following states:AR, AZ, CA, CO, FL, GA, IA, IL, MO, MT, NC, NE, NJ, NV, OK, PA, SD, TN, TX, VA, WA, and WI

This is a remote position.

Overview:The Operations Manager provides leadership and direction for the revenue cycle operations team, including Operations Supervisors, Team Leads, and Account Resolution Specialists. This role is responsible for the overall performance of operations teams, ensuring both internal processes and client-facing workflows meet expectations. The Operations Manager conducts accurate performance reviews, provides coaching, and holds staff accountable to drive results. The role collaborates closely with Human Capital, peers, senior leaders, direct reports, analysts, and project managers to achieve key performance indicators (KPIs) for both Currance and its clients. In addition, the Operations Manager partners with leadership to develop strategy, translate it into daily operations, and continuously monitor results to ensure financial and operational success

Duties & Responsibilities

• Create and deliver presentations to clients.
• Serve as the primary contact for client account services, including A3 presentations, IPO escalations, weekly client meetings, and MORs.
• Build and develop a high-performing operations team that reflects the Company’s core values and standards.
• Oversee recruitment, hiring, separation, training, and professional development in partnership with Human Capital.
• Ensure the team meets all client-specific KPIs.
• Evaluate supervisor performance and scorecards, providing recognition, coaching, counseling, or performance improvement plans as needed.
• Mentor and develop staff across various teams for effective task completion.
• Conduct regular meetings with Supervisors and Team Leads to align on priorities, address barriers, and share updates.
• Implement training programs as identified.
• Review and analyze financial, operational, and A/R trends to identify process gaps and present improvement opportunities to clients and leadership.
• Work with analysts to monitor performance, highlight achievements, and address opportunities for improvement.
• Analyze A/R trends and present process improvement opportunities to clients.
• Attend client meetings as required.
• Escalate client and team concerns to the Vice President as necessary.
• Ensure completion of onboarding tasks for new clients.
• Perform other related duties as required.
  
  

Currance management is responsible for actively promoting compliance by integrating compliance messages into routine huddles, meetings, communications, and decision-making processes. This responsibility reinforces a culture of accountability, ethical conduct, and adherence to organizational policies and regulatory requirements.

Requirements

Requirements & Qualifications:

• High school diploma or equivalent required; Associate's degree preferred.
• Bachelor’s degree in healthcare management or a related field is preferred.
• CRCR certification required or must be obtained within 90 days of hire.
• Minimum 5 years of experience as a revenue cycle lead or supervisor, including direct reports.
• Experience collaborating with diverse healthcare professionals including administrative staff, insurance representatives, and executives.
• At least 5 years of experience securing payments on medical claims from health insurance companies, including managing claim follow-up and appeals.
• Proven expertise with complex insurance claims, high-value denials, and escalation strategies.
• At least 3 years’ experience with Artiva for account resolution workflows preferred.
• Experience using EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms.
• Proficient in Microsoft Office Suite, Teams, and desktop applications.
• HFMA certifications: CRCR and CSPR; CSPPM for PB related roles.
  
  

Knowledge, Skills & Abilities

• Understanding of healthcare revenue cycle administration, including CMS rules, HIPAA, and record retention guidelines.
• Familiarity with time management and continuous performance improvement.
• Understanding of IPO, WMM, and WMB processes.
• Competence in basic math.
• Strong written and verbal communication skills.
• Initiative and adaptability in learning new software applications.
• Ability to mentor, coach, and develop team leads and members.
• Advanced analytical skills and problem-solving abilities.
• Proficiency in time management, leadership, decision-making, and ethical standards.
• Independence in managing and carrying out projects.
• Positive attitude and professional demeanor.
• Openness to feedback and commitment to growth and improvement.
• Reliability, punctuality, and flexibility to adapt to change.
• Ability to demonstrate accountability and measurable achievements within the revenue cycle.