Patient Account Specialist - Patient Account Representative

Patient Account Specialist

Cumberland Family Medical Center is looking for a compassionate and detail-oriented Patient Account Representative to join our team. In this role, you’ll help patients navigate the financial side of healthcare with empathy and professionalism—making a real difference in their experience and peace of mind. 

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing patient experience and improving productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.

Summary of Duties: Assisting patients with billing questions, maintaining employee discount records, assisting patients with optional payment arrangements, and performing account maintenance as time allows.

Essential Functions:

• Answers billing questions from patients, clerical staff and insurance companies.
• Identifies and resolves patient billing complaints.
• Evaluates patient’s financial status, including Sliding Fee Scale and Prompt Pay accounts.
• Establishes budget payment plans.
• Verifies insurance eligibility using online resources and updates as appropriate.
• Maintains up to date accounting of patients eligible for employee discount.
• Receives and posts credit card payments taken via telephone.
• Runs reports or compiles data for reporting, as required.
• Reports suspected or identified billing/payment issues to Coordinator or designee.
• Performs other duties as required.
• Participates in educational events, monthly staff meetings and other scheduled activities.
• Conducts self in accordance with CFMC’s policies, procedures and employee manual.
• Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
• Other duties as assigned.

Education: High School Diploma or GED.

Skills/Experience:

• Knowledge of medical billing procedures and processes.   
• Knowledge of medical terminology.
• Knowledge of business office procedures.
• Ability to operate a computer and basic office equipment.
• Competency in basic computer functions such as MS Word, Excel and email.
• Ability to operate a multi-line telephone system.
• Skill in answering a telephone in a pleasant, professional and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees and the public.
• Ability to communicate professionally and effectively, orally and by various written methods.
• Must be well organized and detail-oriented.
• Physical ability to do light lifting, bending and stretching.

Compensation: Negotiable based on experience 
Benefits: Health, Vision, Dental, Life, STD, LTD, 401K, PTO, and Holidays 

Schedule Requirements:

Full-time position, 5 days per week, 100% office-based, in person work required.

Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.