Processing Assistant IV 118004004

The primary purpose of this position is to function as the Registration/Fee and Eligibility Clerk for any and/or all clinical programs within the agency.

Duties for this position include, but are not limited to:

• Substantial contact with the general public while directing them to appropriate clinics and/or programs for services, scheduling appointments, and ensuring that patient's needs are met.
• Compose letters and memos to patients and utilize software programs that may be accessed through the internet.
• Accurately identify and process patient demographic information, household income information, third party insurance information, and determine eligibility for clinical programs by using County, State, and Federal guidelines.
• Process patient medical records, schedule patient appointments, and verify and update patient demographics in the agency's computer system using the CureMD Software.
• Use a moderate to high level of judgment skills to determine eligibility by reviewing and interpreting patient income tax records, paycheck stubs, and/or any information submitted as household income.
• Provide administrative support services for Public Health Nurses and Medical Providers in the clinical setting.
• Serve as back-up to the clinic receptionist by greeting patients entering the clinic, answering telephones, and directing calls to the appropriate staff member, scheduling appointments for all patients and preparing medical records for registration.

Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or equivalent combination of training and experience.

Management Preference:  Medical office experience will be a definite plus to minimum requirements.

Degrees must be received from appropriately accredited universities. 

Applicants who have obtained their education outside of the U.S. and its territories must have their academic degrees validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.  The National Association of Credential Evaluation Services (NACES) is a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://naces.org

High School and/or college transcripts, relevant certifications/licensures and verification of equivalent degree, if applicable, may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Public Health Human Resources, 1235 Ramsey Street, Fayetteville, NC 28301. If selected for the position, a formal transcript will be required within 30 days of hire.    
     
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• Significant knowledge of office methods and procedures, to include intermediate computer skills and medical terminology.  
• Ability to practice effective communication skills both orally and in writing.  
• Ability to use excellent judgment skills at all times as necessary.  
• Ability to work as a team with all staff as set by departmental policies. 
• Ability to use sound judgment and empathy in dealing with patients.  
• Must be able to meet the public and respond effectively to a wide range of behaviors and exhibited attitudes.  
• Ability to follow oral and written instructions well.

Must have or obtain and maintain a valid North Carolina driver's license with an acceptable driving record. Background check and negative drug test are required.

Inquiries about this job posting should be directed to Department of Public Health Human Resources.  The Cumberland County Department of Public Health (CCDPH) is an Equal Opportunity Employer. CCDPH complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. CCDPH does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Inquiries about this job posting should be directed to Department of Public Health Human Resources.  

The Cumberland County Department of Public Health (CCDPH) is an Equal Opportunity Employer. CCDPH complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CCDPH does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

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