Planning & Inspections Administrative Professional POS # 119000522

Join Cumberland County’s Planning and Inspections Department and play an important role in supporting the County’s Code Enforcement Division. The Administrative Professional provides essential administrative support that helps keep daily operations running smoothly and ensures the community receives timely, professional service.

In this position, you will support the Code Enforcement Division with a variety of administrative and operational responsibilities related to permitting, code enforcement, records, customer service, and departmental processes. You will work closely with staff, residents, property owners, and other stakeholders while helping ensure County policies, procedures, and ordinances are consistently followed.

If you are organized, detail-oriented, enjoy working with the public, and take pride in providing excellent customer service, this is an opportunity to make a meaningful contribution to Cumberland County and the community we serve.

• Provides comprehensive clerical and administrative support to ensure efficient and timely departmental operations.
• Answers and directs telephone inquiries, provides general information, and refers individuals to appropriate departments or agencies.
• Responds to public inquiries regarding code enforcement procedures, ordinances, complaint processes, zoning regulations, and compliance requirements.
• Assists citizens with completing applications, forms, and other required documentation.
• Resolves routine customer concerns and refers complex issues to appropriate Code Enforcement staff.
• Coordinates information sharing with internal departments, external agencies, contractors, and utility companies regarding property violations and compliance efforts.
• Prepares correspondence, certified mail, and other outgoing communications; receives, sorts, and distributes incoming mail.
• Maintains organized filing systems and assists with special projects and departmental initiatives.
• Serves as the Code Enforcement Division contact for public records requests, coordinating with other units to ensure information is verified and provided in accordance with applicable laws, policies, and timelines.

• Knowledge of office practices and procedures

• Knowledge of office software and applications to the administrative environment

• Knowledge of accounting methodologies, accounts payable and receivable and payroll procedures in County government operations

• Knowledge of the County’s personnel policies and procedures

• Knowledge of a wide variety of administrative policies, procedures, and laws in support duties and tasks

• Ability to provide support to other support or program staff; ability to set work priorities and organize duties and tasks

• Ability to gather and give information on departmental programs based on inquiries

• Ability to analyze processes, procedures, and policies and formulate recommendations

• Ability to communicate effectively; ability to be tactful and courteous

• Ability to formulate recommendations in precedent setting situations

• Ability to formulate, monitor, and present budget recommendations

• Ability to establish and maintain effective working relationships

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.