ITS ERP Specialist I POS # 115000050

Join our Innovation and Technology Services team as an ITS ERP Specialist I and play a key role in supporting the systems that keep Cumberland County running efficiently. In this position, you will contribute to the stability, performance, and continuous improvement of critical enterprise applications, including ERP and content management systems. Serving as both a technical resource and a trusted partner, you will collaborate with internal users and external vendors to ensure seamless system functionality, resolve issues, and enhance the overall user experience. This is an exciting opportunity for a service-driven professional who enjoys problem-solving, building system knowledge, and making a meaningful impact through technology.

If you enjoy working at the intersection of technology and customer support, and take pride in delivering solutions that make a real impact, this role is a great opportunity to contribute and thrive.

• Track, prioritize, and resolve enterprise system incidents, ensuring timely resolution and thorough documentation to support a long-term knowledge base
• Manage service requests in the help desk system, including troubleshooting, implementing solutions, and providing consistent status updates to stakeholders
• Support end users to maximize system functionality, usability, and overall performance
• Monitor and maintain system security, including user access and authorization processes
• Document system changes, processes, and procedures; communicate updates effectively with users and vendors
• Perform system implementations, software evaluations, and unit testing, applying knowledge of the testing lifecycle
• Analyze workflows and data integrity issues, recommending and implementing effective solutions
• Design and implement workflows, develop custom reports, and test system enhancements in test environments
• Collaborate with internal teams and vendors to design, develop, and support complex system solutions
• Assist with user training, facilitate meetings, and provide input on system improvements, reporting needs, and module enhancements

• Knowledge of data relationships, reporting tools, basic relational database skills, and organizational business practices
• Knowledge of the methods, procedures, and policies of Cumberland County as such pertains to the performance of the essential duties of the position; and principles and practices of managing an ERP System
• Skilled in use of popular and specialized computer-driven word processing, spreadsheet, and database programs; organizing workflow and coordinating activities
• Skilled with SQL language query, systems analysis and design skills
• Skilled in communication and presentation, initiative, and result-oriented personality
• Skilled with Microsoft Office products
• Ability to analyze and define ERP requirements for data, workflow, logical processes, hardware and operating system environments
• Ability to develop, document and execute test plans of ERP solutions; and keep abreast of the functionality of the organization’s ERP services and systems

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.