Client Support Specialist

Culture Index is seeking a Client Support Specialist to join our dynamic team. This is a crucial role where you’ll support our executive advisors, our clients, managing many administrative tasks, and helping to streamline day-to-day operations, contributing to the smooth functioning of the organization.

Culture Index is a leading provider of talent optimization solutions, empowering businesses to create high-performing teams and achieve their strategic goals. We leverage the power of data and behavioral analytics to help organizations make smarter decisions about hiring, leadership, and team development. Our innovative platform provides clients with invaluable insights to improve their workforce's engagement, productivity, and overall success.

Position Overview:

In this role, you’ll work closely as a team to our Executive Advisors, complimenting their efforts to deliver impactful results for clients by making decisions that contribute to increasing the efficacy and output of our executive advisors in the field. Together, you’ll help organizations optimize their culture and talent strategy by leveraging our behavioral assessments and data-driven insights. You will be responsible for overseeing and nurturing client relationships, ensuring they receive maximum value from our solutions. You will be the go-to partner for clients, guiding them through the full lifecycle of our services — from onboarding to strategic implementation and ongoing support.

Key Responsibilities

• Client and Advisor Relationship: Serve as a point of contact for clients and advisors, maintaining strong, long-term relationships and delivering exceptional service
• Organization and Planning: Coordinate between client and advisor
• Onboarding & Implementation: Guide the onboarding process, ensuring clients are effectively integrated into our platform and understand how to use Culture Index tools to their advantage
• Training & Education: Provide ongoing training, resources, and guidance to clients to help them fully leverage our platform and interpret data effectively
• Client Retention & Satisfaction: Regularly assess client satisfaction and address any issues or concerns, striving to build long-term partnerships
• Collaboration: Work cross-functionally with internal teams, including sales, product, and analytics, to ensure clients receive a seamless experience and support

Qualifications

• Experience in a client-facing role preferred but not required
• Strong Communication Skills: Ability to communicate complex concepts clearly and effectively, both in writing and in person. Communication with C-Level executives is a plus but not required.
• Project Management: Proven ability to manage multiple projects and client accounts simultaneously while meeting deadlines and exceeding client expectations
• Problem-Solving: A proactive, solution-oriented mindset with the ability to tackle challenges and deliver results
• Tech Savvy: Comfort with technology platforms; ability to learn new software quickly
• Organizational Skills: Detail-oriented with strong time management and prioritization skills

Benefits:

• 401(k)
• Dental insurance
• Employer Paid Health insurance
• Paid time off
• Vision insurance