Coordinator, Program and Student Services

Your Role:

The Coordinator, Program and Student Services is a key member of the CEA CAPA team, responsible for the holistic care and support of students from American colleges and universities studying abroad. This role focuses on student welfare, health and safety, housing coordination, and the organization of educational excursions and events outside of the classroom. 

The PASS Coordinator collaborates closely with the academic and internship teams, offering support as needed. This position is ideal for individuals seeking diverse responsibilities within an international education setting, where they can directly contribute to student growth and success during their time abroad. 

What You’ll Do:

• Provide comprehensive support and advising to ensure students have an enriching and positive study-abroad experience.
• Address student inquiries and concerns, offering guidance on academic, personal, and cultural matters.
• Partner with the Center Director to manage disciplinary matters, crises, and any health or safety issues that may arise. 
• Serve as part of CEA CAPA’s crisis management team, providing 24/7 emergency support to students on a rotational basis, with clear protocols and backup support available.
• Secure guest speakers, organize educational excursions, and arrange site visits in collaboration with the Internship and Academic Teams. 
• Research and develop relationships with new venues and suppliers, negotiating competitive pricing for program budgets.
• Collaborate with the Program Management Team to create pre- and post-arrival materials, and play a key role in student arrivals, orientation sessions, and departures. This includes attending and managing evening and weekend events as needed.
• Oversee program budgets, ensuring spending is tracked and remains within the set limits. Coordinate with the finance team to ensure timely payments to suppliers.
• Build and maintain a database of suppliers and contacts. Establish and nurture relationships with both new and existing suppliers to enhance the quality and variety of student experiences.
• Create detailed program calendars and itineraries for customized programs, ensuring all logistics are planned and executed smoothly.
• Contribute to arrival, mid-term, and end-of-term reports in conjunction with the Center Director ensuring accurate and timely documentation of program outcomes and student experiences.
• Support and participate in academic and internship activities, contributing to the overall success of CEA CAPA’s programs.

What Makes a Great Candidate:

• Bachelor’s Degree or equivalent experience.
• Knowledge of the U.S. education system (preferred).
• Experience working with students in an educational or support role (preferred).
• Legal authorization to work in Spain.
• Strong customer service skills, with a genuine interest in working with and supporting university students.
• Ability to work independently while also being an effective team player who is open to supervision and collaboration.
• Excellent organizational and multitasking skills, with the ability to manage pressure and handle difficult situations calmly.
• Proficiency in digital tools and technology, including Microsoft Office and database management.
• Familiarity with or aptitude for working with classroom presentation equipment.
• Flexibility and adaptability in work style, with a willingness to work outside of regular office hours during busy periods or in response to urgent student needs.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. 

Who We Are: 

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.  

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.