What are the responsibilities and job description for the General IT Support position at Culmen International?
Culmen International, LLC is hiring for an General IT Support to provide professional general IT services in support of the Commanding Officer (CO), Executive Officer (XO), Director for Administration (DFA), Deputy DFA, and Director for Resource Management.
NAMRU-D conducts cutting-edge research in aerospace medicine and environmental health to enhance warfighter readiness. The unit comprises approximately 165 personnel, including military, civilian, and contractor staff, and is located at Wright-Patterson Air Force Base, Ohio. The command includes four directorates: Administration, Resource Management, the Naval Aerospace Medical Research Laboratory (NAMRL), and the Environmental Health Effects Laboratory (EHEL). Administrative services are required to support NAMRU-D leadership in executing its operational and organizational mission.
The Contractor shall provide daily support to the DFA, Deputy DFA, Director of Resource Management, and XO/CO at NAMRU-D.
As part of a government manned and led IT team:
- Assist in monitoring, open, assign, update, and close command trouble tickets in up to four (4) separate ticketing systems (Daily).
- Assist in installing command desktop software and provide customer desktop support for Windows, Apple IOS and various Linux distributions workstations (Weekly).
- Assist in coordinating with hardware technicians and software administrators when Level 2 or Level 3 support is required (Weekly).
- Assist in the command’s compliance and implementation of Cybersecurity Certificate to Operate (CTO) processes (Daily).
- Assist in maintaining command software licensing records and deploy software packages as required (Monthly).
- Assist in tracking all command IT requests through the appropriate trouble ticketing system (Daily).