Quality Coordinator (12157)

Job Summary:          

• Provides a positive and professional patient experience by utilizing high touch Customer Service skills.
• Maintains safe, secure and healthy work environment by establishing and following polices & procedures.
• Verifies patient information by interviewing patient and confirming purpose of the visit.
• Secures patient information and maintains patient confidence by keeping patient information confidential.
• Prepares patient for exam by collecting medical history, vital signs and required clinical information.
• Documents patient current medications and all allergies.
• Assist provider during testing, examinations and procedure when needed.
• Follows provider's instructions to complete patient treatment.
• Provides and records all medications and immunizations ordered by provider and given to the patient.
• Takes patient specimen and carry out laboratory test ordered by the provider.
• Responsible for stocking rooms.
• Keep supplies ready by inventorying stock; communicates to the manager when an order needs to be placed.
• Performs administrative duties such as answering incoming calls, returning calls, verifying lab & x-ray reports are received.
• Demonstrates and encourages team behavior and exceptional patient/guest experiences.  
• Tracks quality metrics for assigned providers.
• Extracts quality data and updates claims for assigned providers.
• Submits wellness packets to carriers.
• Monitors payor sites for attribution status.
• Conduct patient outreach to coordinate wellness/quality exams.
• Perform chart reviews to identify and close quality care gaps.
• Upholds and promotes patient safety and quality.

Education:                
High School Diploma or equivalent required.  Medical Assistant certification from the Board of the American Association of Medical Assistants or relevant job experience required.                

Experience:                
Prior experience as a Medical Assistant and working with quality programs is preferred.                 

Additional Skills/Abilities:                
Professionalism, Strong Verbal Communication, Customer Focus, Confidentiality, Excellent Bedside Manners and Teamwork. Essential knowledge of medical terminology, quality programs, and medical billing. Ability to use business office equipment. Ability to perform general office duties and to use multiline telephones, computers, hospital systems, copiers and fax machine. Knowledge of relevant OSHA, JCAHO and CLIA requirements and guidelines. Ability to use clinical equipment such as scales, thermometers, butterfly needles, stethoscope, etc. Ability to collect specimens. Experience with treatments such as dressing changes, ear irrigation, and nebulizer. Ability to work hand and hand with co-workers and providers to ensure the highest level of care.