CUSTOMER SERVICE REP (11837)

Job Summary:        

• Assist patients with billing issues and/or inquires plus work to bring any problems to a favorable resolution.        
• Act as liaison between PBO and outside vendors and address issues such that productivity is maximized for both.        
• Process bankruptcy and estate accounts and fill requests for itemized bills in a prompt, timely and accurate manner.        
• Prepare and file refund requests.        
• Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts.        
• Post payments and contractual to appropriate patient accounts and move balances to patient balance or secondary insurance as required.         
• Balance deposits to Cerner and/or CPSI posting daily and reconcile any discrepancies.        
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.          
• Uphold and promote patient safety and quality.         

Education:                
High school diploma or equivalent. Certification or experience in medical billing.                

Experience:                
One year working in medical billing. Certification by the National Academy of Ambulance Coding preferred.       

Additional Skills/Abilities:                
Excellent customer service skills and computer skills required. Must be familiar with basic human anatomy. Will obtain and maintain NAAC certification within one year of hire date.