Automotive Service Advisor

Overview

As an Automotive Service Advisor, you’ll connect customers with the automotive service their vehicles need. You’ll listen carefully, explain repair options in clear language, prepare estimates, and coordinate work with technicians. Your customer service, sales, and service writing skills will help keep each visit organized and build customer confidence.

Responsibilities

• Welcome customers, discuss vehicle concerns, and communicate repair recommendations, timelines, and updates.
• Prepare and review auto estimates using estimating software, including computer-aided vehicle damage estimating when applicable.
• Coordinate automotive service and automotive repair with technicians; document work orders and follow up on approvals.
• Your impact: Clear client communication and accurate estimates help customers make informed decisions and help technicians complete the right work.
• Support service operations through appropriate upselling, payment processing, and cash handling.

Requirements

• Strong customer service, communication, sales, and organizational skills; able to explain technical information clearly.
• Mechanical knowledge of vehicle maintenance and automotive diagnostics; mechanic or service technician experience is helpful.
• Familiarity with auto service management, service writing, auto estimating, estimating software, and dealership experience is preferred.
• Knowledge of automotive service may include oil changes, transmissions, air brakes, alignment, suspension, tire service, diesel engine repair, shocks and struts, brake repair, or collision repair.
• Valid driving ability is needed to move vehicles as part of the role.

Pay: $64,800.00 - $78,100.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• SERVICE ADVISOR: 2 years (Required)

Work Location: In person

Salary : $64,800 - $78,100