What are the responsibilities and job description for the Customer Service Rep position at Culligan Ultrapure?
Join Our Team at Culligan Ultrapure – Make a Splash in Your Career!
About Us
Culligan Ultrapure is part of the trusted Culligan Water family, serving communities across Minnesota, Indiana, Arizona, Missouri, Wisconsin, Michigan, Texas, and Iowa since 1962. We are a proud leader in water purification and softening, providing solutions for residential, commercial, and industrial customers. With over 40 locations and decades of expertise, we’re passionate about making a positive impact through better water!
Position Description
Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.
Job Qualifications
About Us
Culligan Ultrapure is part of the trusted Culligan Water family, serving communities across Minnesota, Indiana, Arizona, Missouri, Wisconsin, Michigan, Texas, and Iowa since 1962. We are a proud leader in water purification and softening, providing solutions for residential, commercial, and industrial customers. With over 40 locations and decades of expertise, we’re passionate about making a positive impact through better water!
Position Description
Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.
Job Qualifications
- Associate degree preferred with hands-on customer service experience.
- Route scheduling experience preferred.
- Excellent customer service skills
- Basic Microsoft Excel experience
- Basic understanding of general service installation duties.
- General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
- Basic understanding of Accounts Payable process.
- Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.
- Competitive pay that rewards your hard work
- Comprehensive benefits: Health, dental, and vision coverage
- Paid holidays and PTO to help you recharge
- 401k matching to secure your future
- Employee referral program and customer referral bonuses – because great people know great people
- Education assistance to help you grow your skills