Senior IT Operations Analyst

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Position Summary

Culligan Quench is hiring a Senior IT Operations Analyst to support the CIO by coordinating operational priorities across the IT organization at Culligan Quench.  This role focuses on operations coordination, analytics/reporting, and procurement visibility across IT initiatives. The person in this role will sit in leadership and technical meetings, track follow-ups and workstreams, prepare reporting for leadership, and help maintain visibility into vendor activity, procurement processes, and operational spend.  The role requires someone with experience in an IT environment and supporting initiatives across teams while ensuring projects, IT KPIs, budget, and operational processes stay organized.  

Seeking a candidate with Background in roles such as: 

- IT Project Manager 

- Technical Program Manager 

- Technical Business Analyst 

- Systems Analyst 

- IT Operations Analyst 

• Track initiatives, action items, and follow-ups from IT leadership meetings 
• Coordinate operational priorities and initiatives across IT teams 
• Prepare reporting and dashboards for leadership using Excel or Power BI 
• Pull and analyze operational data to support decision making 
• Support vendor coordination and procurement activities for IT tools and services 
• Track vendor contracts, licensing, and procurement activity 
• Monitor operational expenses and confirm invoices or purchasing activity are processed -
• Maintain visibility into IT budgets and operational spend - Improve documentation and organization across IT initiatives

• Experience working within an IT or Finance organization 
• Comfortable participating in conversations about systems, integrations, infrastructure, and applications 
• Strong Excel skills and experience creating reports or dashboards 
• Experience with Power BI or similar reporting tools 
• Familiarity with Microsoft tools (Office, Teams) 
• Exposure to AI tools such as Copilot or ChatGPT is a plus 

• Competitive base salary
• Tuition reimbursement
• Medical, vision, and dental insurance, all of which begin day one of employment
• Short- and long-term, supplemental, and company-paid life insurance
• 401(k) retirement savings plan
• Paid Time Away

Beware of fake job offers falsely claiming affiliation with our company.

• We never request banking details or other personally identifiable information during interviews.

• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

• Official emails are from our domain. Our approved emails will come from @quenchwater.com.

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Salary : $80,000 - $100,000