What are the responsibilities and job description for the Service Manager position at Culinary Eye Catering?
Service Manager Job Description
Position Overview The Service Manager is responsible for overseeing daily front-of-house operations, ensuring exceptional client experiences, and leading the service team to deliver seamless events. This role requires strong leadership, organizational skills, and a passion for hospitality. The Service Manager acts as the bridge between clients, kitchen staff, and service teams to guarantee flawless execution of events and catering services.
- Team Leadership: Recruit, train, and supervise service staff, fostering a culture of professionalism and hospitality.
- Client Experience: Serve as the primary point of contact for clients during events, ensuring expectations are exceeded.
- Operational Oversight: Coordinate event logistics, manage service timelines, and oversee setup and breakdown.
- Quality Assurance: Monitor service standards, troubleshoot issues in real time, and maintain Culinary Eye’s reputation for excellence.
- Collaboration: Work closely with culinary and event planning teams to align service delivery with menu and event design.
- Administrative Duties: Manage schedules and ensure compliance with health and safety regulations.
- Continuous Improvement: Develop service policies and procedures to enhance efficiency and client satisfaction.
- Proven experience in hospitality, catering, or event management.
- Strong leadership and communication skills with the ability to motivate diverse teams.
- Excellent organizational and problem-solving abilities.
- Knowledge of food and beverage service standards.
- Ability to work flexible hours, including evenings and weekends.
- Professional demeanor with a client-focused mindset.
- Flair for creating memorable guest experiences.
- Ability to balance strategic oversight with hands-on service management.
- Collaborative spirit and adaptability in fast-paced environments.
Why Join Us? At Culinary Eye Catering, we believe service is an art form. As Service Manager, you’ll play a pivotal role in shaping unforgettable experiences for our clients, leading a team that thrives on creativity, precision, and hospitality.