Service Coordinator

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers.Role Summary:We are looking for a detail-oriented and customer-focused Service Coordinator to join our team. In this role, you will ensure that customers receive timely and efficient service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues to maintain high levels of satisfaction.Key Responsibilities:Schedule and dispatch local technicians to ensure timely service deliveryCommunicate with manufacturers to secure warranty coverageRespond to customer inquiries via phone, email, and chat promptly and professionallyResolve customer complaints and equipment-related issuesMonitor outstanding cases via dashboard and provide regular updates to customersCollaborate with internal departments to resolve customer inquiriesIdentify trends in customer requests, manufacturer responses, or equipment issues and report to managementWork closely with fellow Service Coordinators to ensure seamless service deliveryIdeal Candidate:Strong organizational and communication skillsExperience in customer service or technical support, preferably in foodservice or equipment-related industriesProactive, detail-oriented, and able to manage multiple prioritiesComfortable working with cross-functional teams and external vendorsProblem-solving mindset with a focus on improving processesWhy Culinary Depot:Join a dynamic and supportive team committed to customer satisfaction and operational excellence. We value collaboration, continuous learning, and a “get it done” attitude.We encourage you to apply, even if you don’t meet every qualification. Your unique skills and experiences could be exactly what we’re looking forPowered by JazzHRXBLNGHWESC

Salary : $25 - $30