EOPS/CARE & CalWORKs Assistant

EOPS/CARE & CalWORKs Assistant

Cuesta College 

Salary: $47,592.00 - $57,840.00 Annually

Job Type: Full Time - 12 Months/ 100% FTE

Job Number: FY2526-00146

Location: San Luis Obispo & North County Campus, CA

Department: Student Success & Support Programs

Closing: 5/4/2026 11:59 PM Pacific

Job Description Summary

DEFINITION 

Under the general supervision of the Dean of Student Success & Support Programs or Director, assists in the implementation of the assigned programs - EOPS/CARE & CalWORKs. The incumbent organizes and manages student appointment scheduling; provides a welcoming presence; assists students in the computer lab; performs a variety of routine to moderately complex secretarial and clerical work which includes carrying out oral and written directions, basic record keeping, and procedures requiring considerable contact with the public and other college staff; and performs other related duties as required. This position could be assigned to work at any of our educational sites.

DISTINGUISHING CHARACTERISTICS 

This class is distinguished from other classes in that the incumbent is responsible for running a high-volume office that serves financially and educationally disadvantaged individuals, former foster youth, students with dependents, and those transitioning from cash aid to work. The position has a high level of public contact and requires incumbents to exercise sound judgment in application of standard practices and procedures and work independently. Incumbents may train and oversee student employees in a lead capacity

Incumbents in this position support student learning outcomes and institutional effectiveness by creating an office environment that allows students, staff and faculty to conduct District business in an effective and efficient manner thus increasing the access and success of targeted student groups

ABOUT THE COLLEGE 

Where You Will Work 

Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.

Who We Are 

Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

• Additional information about the college can be found at https://www.cuesta.edu/about/index.html

• The college planning documents can be found at https://www.cuesta.edu/about/collegeplans/index.html

• Our Student Equity Action Plan can be found at https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html

• We offer comprehensive benefit options. Information about benefits can be found at https://www.cuesta.edu/about/human-resources/benefits/index.html

Essential Functions & Qualifications

ESSENTIAL FUNCTIONS 

• Organize and oversee the day-to-day functions of the assigned programs;

• Greet and work with the public, students, and college staff as they seek to access programs and services in-person and in virtual settings;

• Answer and manage multiple VOIP phone lines and assist caller or forward as appropriate;

• Disseminate information about programs and assist students as they complete program application(s);

• Prepare correspondence, flyers, brochures, and notices as necessary; to assist in outreach efforts on campus; and within the local communities to increase awareness of the EOPS/CARE & CalWORKs programs and services using traditional & video publication tools;

• Exercise sound judgement to interpret program policies and procedures;

• Receive general email inquiries and reply or forward as appropriate;

• Open and classify incoming mail and other information;

• Schedule student appointments and provide reminders using established scheduling software and other communication tools as appropriate;

• Create and maintain operational calendars, schedules, and other functions of the three programs established scheduling and tracking software; learning management system site, and website;

• Provide support with reports from scheduling and tracking software;

• Assist Counselors with appointment preparation as necessary;

• Distribute and track the distribution of resources to students;

• Coordinate the scheduling of embedded student employees and tutors;

• Assist students in the computer labs with software use, printing, and other needs;

• Inventory and order office supplies;

• Recruit, orient, train, and oversee student employees;

• Maintain kitchen supplies, clean and tidy daily;

• Assist staff with clerical tasks including but not limited to scheduling in-person and virtual meetings and activities, distributing agendas and minutes, creating & tracking requisitions, updating mailing lists, publicizing events across a variety of platforms;

• Update case notes, contact records, and other student tracking data;

• Update and monitor websites;

• Organize and maintain computer lab daily;

• Participate in IPPR Process; and

• Perform other related duties as required.

QUALIFICATIONS 

Education: 

Required

• Graduation from high school or equivalent.

Preferred

• Associate degree.

Experience: 

Required:

• Two years' experience working with diverse populations from varying socioeconomic, cultural and ethnic backgrounds including staff and/of students with physical and learning disabilities.

• Education may be substituted for experience on the basis of one year of education for two years of experience.

Knowledge of: 

• Office management techniques and organizational skills, record keeping and administrative practices;

• Filing systems and word processing;

• Written communications;

• Interpersonal skills, using tact, patience and courtesy;

• College programs and student services processes, procedures, and requirements of the college's EOPS, CARE and CalWORKs programs; and community resources available to the population served;

• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, online meeting tools, and/or database software;

• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and

• District policies and procedures.

Ability to: 

• Communicate effectively orally and in writing;

• Perform a wide variety of clerical and keyboarding work;

• Sustain regular work attendance

• Understand, interpret, and apply laws, regulations, policies, guidelines and procedures;

• Maintain confidentiality of personnel and student matters, records and student information;

• Operate a word processor, computer terminal, file scanner, and other office equipment;

• Troubleshoot office equipment and coordinate maintenance/repair as needed;

• Maintain accurate records, compile data, and prepare reports;

• Work independently with minimal supervision and initiate and prioritize work as required;

• Understand and carry out oral and written directions;

• Establish and maintain cooperative working relationships with the public, students, and college staff in routine situations which require tact, discretion and courtesy; and

• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

Physical ability to: 

• Read and comprehend printed matter and text and data on computer monitors;

• Listen and comprehend verbal communication and direction given during a video conference;

• Communicate intelligibly and effectively via speech, telephone, written correspondence, video, and/or email;

• Sit or stand for extended periods of time;

• Lift and/or carry (25) pounds; and

• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates (must be continuously current): 

Required

• Valid driver's license and eligible to obtain California driver's license upon hire.

Additional Information

REQUIRED DOCUMENTS TO APPLY

Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.

• Cover letter;

• Resume;

• Reference List (see further instructions below);

Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

ADDITIONAL INFORMATION

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/community/publicsafety/crime-information/clery-act.html

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Interview Process Information

Selected applicants will be invited to attend a Zoom interview on May 19, 2026.

To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/7085101 

The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129. 

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Salary : $47,592 - $57,840