Retail Store Supervisor

Cuddledown, a brand of Potpourri Group Inc. is a company committed to making and selling the finest in home furnishings. The quality of our products, combined with our devotion to great customer service, makes us the premiere source for all things cozy. Our pillows and comforters are handcrafted right here in the USA from fine imported materials, at our state-of-the-art manufacturing facility.

Cuddledown is seeking a Retail Store Supervisor who will inspire, motivate, and gain the commitment and respect of Sales Associate employees. By demonstrating exceptional skills in the areas of problem solving, decision-making, time management, and organizing, the Store Supervisor will ensure high levels of customer satisfaction through excellent sales service from the staff. Responsible for executing and monitoring all sales activity, remaining knowledgeable on products, assessing customer needs, providing assistance, and maintaining selling floor presentations and stock.

Responsibilities:

• Train and counsel core staff. Conduct ongoing training of staff in customer service, product knowledge, and store operations.
• Maintain appropriate level and accuracy of store inventory.
• Assist in developing ideas for in store and email promotions.
• Assist in execution of scheduled promotional events.
• Maintain in-store signage needs.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, answering questions and assisting them with merchandise selection.
• Demonstrate professional etiquette with customers, both in person and on the phone.
• Build relationships with customers to ensure long-term business growth.
• Develop expert product knowledge to assist customers with product attributes, benefits and care.
• Assist co-workers and the management staff to achieve store and company goals.
• Store Appearance:Supervise and maintain visual merchandising and in store displays that will ensure store appearance meets company standards. Ensure store cleanliness by vacuuming carpets and dusting shelves, tables and counters. Display and arrange store merchandise neatly with the intent to promote sales. Ensure that promotional signage is correct and fully visible.

Operational Skills:

• Complete sales transactions.
• Creating and/or updating customer account records.
• Process and ticket shipments accurately and efficiently.
• Complete markdowns and price changes accurately and efficiently.
• Properly package and ship customer orders using FedEx.

Qualification Requirements:

• Demonstrate accuracy in processing transactions and overall register operations.
• Understand and effectively utilize the Direct Commerce system.
• Demonstrate the ability to express ideas and information clearly and effectively.
• Exercise good verbal and writing skills.
• Maintain professional conduct with customers, store staff and corporate office personnel.
• Previous Retail or Sales experience a plus.
• Ability to stand for at least 7 hours per day and lift up to 20lbs.
• Ability to work varied hours including weekends and holidays.
• High school diploma or GED.

Benefits/Perks!

• Full benefits package including Medical, Dental, Vision and 401k with Company Match
• Paid Vacation Time, Sick Time, and Holiday Pay
• Company-paid Life Insurance and Disability Insurance
• Employee Discounts, Hays Perks Program, Employee Assistance Program

Please contactYonaly Tavarez, HR Recruiter, at 508-372-3315, or you may apply directly through our corporate website: PotpourriGroup.com

Cuddledown is an Equal Opportunity Employer

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Will you reside in or neighboring cities around Freeport, ME?

Experience:

• Retail sales: 2 years (Preferred)

Ability to Commute:

• Freeport, ME 04032 (Required)

Work Location: In person

Salary : $24