Senior Image Review Processor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review license plate images and accurately record transaction details, including plate number, plate type, issuing state, vehicle class, and vehicle type.
• Apply business rules, reference guides, and department-specific requirements to ensure consistent and accurate processing.
• Handle complex, illegible, or problematic images and provide guidance on appropriate resolution.
• Maintain productivity, interaction time, transaction accuracy, and image review quality standards.
• Support quality assurance by reviewing sample transactions, identifying trends, documenting recurring errors, and reinforcing image review standards.
• Serve as a resource for Image Review Processors by answering procedural questions and modeling accurate processing practices.
• Assist with training, mentoring, and onboarding new or less experienced team members.
• Provide input on common processing errors, training opportunities, system concerns, and process improvements.
• Use multiple applications to complete assigned work, support recordkeeping, and report image quality or operational issues.
• Maintain confidentiality and compliance with company policies, procedures, regulatory standards, and security requirements.
• Prepare basic operational reports on image review volumes, productivity trends, quality results, and service level performance.

BACKGROUND AND EXPERIENCE:

• High school diploma or equivalent required; 1-2 years of experience in image review, data entry, customer service, transportation operations, or high-volume processing preferred.
• Strong attention to detail, sound judgment, and ability to resolve complex or unclear image review scenarios consistently.
• Ability to accurately review high-volume license plate images for extended periods.
• Accurate data entry speed of 7,000 characters per hour and typing speed of 40 words per minute preferred.
• Proficiency with computers, email, web browsers, proprietary systems, and multiple applications.
• Ability to answer procedural questions, reinforce quality and productivity expectations, and support less experienced team members.
• Ability to work extended hours, weekends, or holidays as needed.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.