CU Store Manager (KAHALA)

link to career page
https://www.hrsymphony.com/hrs/route/careers/CUHawaii

Korea’s leading convenience store brand, CU, has finally arrived in Hawai‘i!
CU is a global convenience store chain operating approximately 19,000 stores worldwide.
We’re looking for dedicated and friendly team members to grow together with CU Hawai‘i.

The General Manager at CU Hawai‘i is responsible for the overall leadership, financial performance, and operational excellence of a large volume, large format and/or high profile store. As the highest-ranking leader on site, the General Manager sets the tone for the culture, oversees compliance with all standards, and ensures that employees deliver exceptional customer service. This role requires a balance of strategic decision-making, hands-on leadership, and community presence. The General Manager directly impacts the store’s success through people development, profitability, and customer loyalty.

Key Responsibilities

**Leadership & Team Development**

• Provide overall leadership for all store employees, setting clear expectations and holding staff accountable.
• Recruit, hire, and train Assistant Store Managers and Store Associates to build a high-performing team.
• Conduct regular performance reviews and provide constructive feedback to drive continuous improvement.
• Foster a culture of respect, accountability, and professional growth, ensuring high retention and engagement.
• Manage scheduling and succession planning to maintain consistent operational coverage.

**Operations & Compliance**

• Oversee execution of merchandising, promotions, and seasonal marketing programs.
• Cultivates strong relationships with suppliers to ensure consistent product availability and quality.
• Investigates out of stock items and rectifies core issues for outs.
• Ensure compliance with cash handling, loss prevention, and CU program initiatives.
• Maintain operational readiness, cleanliness, and safety in compliance with Hawai‘i Department of Health standards.
• Conduct audits, operational reviews, and compliance checks to ensure store is inspection-ready at all times.
  

**Customer Experience**

• Ensure all customers receive exceptional service during every visit.
• Resolve escalated customer issues with professionalism and urgency.
• Lead by example to create a welcoming, customer-focused atmosphere.
• Promote CU’s values and represent the brand at local events when appropriate.
• Act as a Brand Ambassador for CU Hawaii by holding self and others to high standards.

**Financial & Administrative Duties**

• Drive profitable sales and achieve goals.
• Manage store budgets, analyze P&L statements, and implement strategies for sales growth.
• Control labor costs, scheduling, and expense management to maximize profitability.
• Forecast sales and inventory needs to align with business trends and seasonal demand.
• Ensure timely and accurate reporting, ordering, and communication using CU systems.
• Collaborate with Area Manager to set performance goals and track progress.

**Benefits**

• Competitive pay & benefits package

Medical insurance

• Dental insurance
• Vision insurance
• Bonus opportunities
• Leadership growth and long-term career potential
  

**Qualifications**

• 5 YEAR Retail management experience (convenience store, grocery, or related industry preferred).
• Strong leadership, communication, and interpersonal skills.
• High school diploma or GED required; bachelor’s degree preferred.
• Knowledge of retail operations, merchandising, and financial analysis.
• Proficient in Microsoft Word, Excel, and other business management tools.
• Valid Driver’s License and automotive liability.
• Ability to multitask, stand, bend, reach, lift 20 lbs. and occasionally lift up to 50 lbs.
• Food handler certification required prior to first shift.
• Ability work a flexible schedule with open availability.
• Self-motivated and able to exercise independent decision making.