CTRC Research Front Desk Scheduling Administrator

Job Summary:

The purpose of the CTRC Research Front Desk Scheduling Administrator position is to perform front desk functions and support the scheduling, administrative, and operational needs of the Clinical and Translational Research Centers (CTRCs). CTRCs, one located at the Anshutz Health Sciences Building and inpatient at UCHealth, the other at Children's Hospital Colorado, facilitate over 300 clinical research studies by providing dedicated research space, nutrition, cardiovascular imaging, body composition and exercise testing, and laboratory services.

This is a full-time position with in-person hours of 6:45 AM - 3:45 PM Monday through Friday. This position will be responsible for checking participants into and out of their research appointments, operation of the CTRC Scheduler system, printing and collating visit paperwork, entering CTRC appointments into the Electronic Medical Record (Epic), general clerical and administrative tasks of the CTRC unit, and providing excellent customer service to participants, study teams, research nurses, and other CTRC staff. It is anticipated that this position will spend 75% of time overseeing front desk and 25% of time will be spent on other administrative duties including appointment updates, data entry, and process improvement.

Key Responsibilities:

Front Desk Duties:

• Perform check in, check out, and greeting activities at the CTRC front desk

• Enter CTRC appointments into the Electronic Medical Record (EPIC)

• Provide query and customer service support to participants and CTRC and study staff

• Answer phone calls

• Print and collate research visit paperwork

• Assist CTRC nurses with rooming participants for visits and cleaning rooms, as needed

• Maintain a clean and tidy waiting room and font desk environment

• Update the clinic dashboard to reflect patient status and keep operations running smoothly

Administrative tasks:

• Use CTRC Scheduler (training provided on hire) to schedule participants, create and modify appointments, verify resource utilization, create and amend scheduling templates for research visits and run reports

• Monitor shared inbox as needed and respond to email requests for appointment add-ons and scheduling needs

• Data entry

• Routine monitoring and updating of Scheduler databases for appointment additions, changes, and access requests

• Update the clinic dashboard to reflect patient status and keep operations running smoothly

• Assist in maintenance and update of the CTRC Scheduler application

• Participate in process improvement projects at the CTRC and ability to implement coordinated changes. Other duties as requested by the Scheduler Manager

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

Clinical Translational Research Centers providing infrastructure, resources, personnel and dedicated space to conduct your clinical research. Available resources include research nursing, nutrition, informatics, statistics, regulatory and compliance support and core laboratory services. All services are provided as fee-for-service resources. Only IRB-approved protocols can request CTRC services.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Two (2) years of relevant experience in customer service, clinical front desk, or research position.

• A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience in a clinical or clinical research environment preferred

• Prior Epic experience

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

• Must be willing and able to walk at least 1 mile between CTRC sites.

• Hours for this position are 6:45 AM-3:45 PM Monday through Friday

• This position is in person only, no remote or hybrid work options are available.

• Muse be eligible for onboarding at all CTRC sites (CU Anschutz, UCHealth, and Children's Hospital Colorado).

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Outstanding customer service skills.

• Attention to detail

• Demonstrated commitment and ability to advance diversity and inclusion.

• Superior communication and organizational skills

• Good problem solver

• Proactive at identifying and addressing issues in real time

• Adaptability in an environment of frequent change

• Ability to work efficiently in a fast-paced, noisy environment

• Proficiency in all Microsoft Office applications (Word, Excel, Outlook)

• Proven teamwork skills

• Must be able to work independently following training

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Jennifer Cathcart at Jennifer.Cathcart@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by August 13, 2026.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $43,700-$52,877

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.