What are the responsibilities and job description for the Payments Support Specialist position at CU*Answers, Inc.?
Are you passionate about financial technology, problem-solving, and delivering outstanding client experiences? We're looking for a Cards and Payments Project Support Specialist to join our team and support credit unions with card services, RTP, FedNOW, and bill pay–related projects.
In this role, you'll serve as a product expert, coordinate project details between vendors and internal teams, deliver training, provide high-quality client support, and help ensure smooth conversions and platform changes. If you enjoy working in a collaborative, fast-paced environment and are excited about the future of money movement, we want to meet you!
What You'll Do
- Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services
- Provide client training and day-to-day software support
- Collaborate with credit unions, vendors, programmers, and internal teams
- Become a product expert for internal teams to assist with client interaction
- Maintain project tracking documentation and support team resources
- Assist with testing and verification of programming changes
What You Bring
- 1–2 years office or financial services experience (degree preferred)
- Strong customer service skills and comfort working with technical teams
- Excellent communication, problem-solving, and multi-tasking abilities
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Experience with CU*BASE is a plus
- Proven attention to detail and accuracy
Why You'll Love Working With Us
You'll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.
What is CU*Answers?
CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Salary : $21 - $23