What are the responsibilities and job description for the H Customer Service Representative position at CTS?
DUTIES AND RESPONSIBILITIES:
- Serve as a primary point of contact for customers regarding shipment status, delivery schedules, service issues, and transportation updates.
- Monitor daily freight activity and proactively communicate delays, missed appointments, service failures, OS&D, and other operational concerns.
- Track and update load status accurately through the TMS and other transportation operating systems.
- Process and monitor EDI transactions and customer freight requirements as applicable.
- Review bills of lading, proof of delivery, and other transportation documentation for accuracy and completeness.
- Maintain daily operational reports and assist with tracking key performance metrics, including on-time pickup and delivery.
- Identify recurring service issues and communicate opportunities for operational improvement to Account Manager.
- Resolve customer concerns quickly and professionally while maintaining a high level of customer satisfaction.
- Work with the Account Manager and Fleet Manager to ensure customer expectations and service requirements are consistently met.
- Maintain required paperwork and accurately update weights, times, and other shipment information for all dedicated shipments.
Benefits
- Medical
- Dental
- Vision
- 401k
- Paid vacation
- Paid holidays