Information Assurance Technician

PURPOSE OF POSITION

The Information Assurance Technician (IAT) is located at the NTTC Lackland AFB TX in the Information Technology (IT) Support Directorate (N6) and provides IT technical support for the NETC TRANET-U, the Navy and Marines Corps Intranet (NMCI), NTTC Lackland legacy computer equipment and Air Force computing environment as well as functions as one of the NTTC Lackland’s Information Assurance Officers (IAO) on both the Navy and Air Force systems. The Information Assurance Technician works closely with NTTC Lackland and CENSECFOR N6 staff in the accomplishment of the daily workload. The IAT interfaces with 20 command staff, Air Force Communications Squadron personnel and student personnel to ensure IT training equipment is available and meets minimal DoD and DON standards for information security. Additionally, the IAT works closely with military, government civilians, and other contractors in support of the Navy and Marine Corps Internet (NMCI).

MINIMUM QUALIFICATIONS

Education:

• Bachelor’s degree in an approved program from an accredited University or baseline certification of CompTIA Security (CE) (or equivalent)

Training and Experience:  

• A minimum of four (4) years in an information technology and security management capacity
• Possess a valid state driver’s license
• Per DoD Manual 8140.03 (Cyberspace Workforce Qualification and Management Program and 22 SECNAV M-5239.2 (Cyberspace Information Technology and Cybersecurity Workforce Management and Qualification Manual). The following technical requirements apply to the incumbent functioning as a DoD Cyberspace Workforce Framework (DCWF) Code 411, Technical Support Specialist:
  • A minimum of four (4) years of experience in Information Assurance (IA) technology or a related field. o Documented experience in a Computing Environment (CE)
  • Capability to apply basic knowledge of IA concepts, practices, and procedures within the CE
  • Be capable of functioning under the direction of the CE Manager
  • Maintain Cyberspace IT and Cybersecurity Workforce (Cyber IT/CSWF) certification in accordance with DoD Manual 8140.03 (Cyberspace Workforce Qualification and Management Program)
  • Already possess minimum baseline certification as described in SECNAV M 5239.2 CompTIA Security CE or have attained an Bachelor’s Degree in an approved subject area,
  • Candidates must obtain and maintain the following certifications or qualifications:
    • Computing Environment Certification
    • Acquire CE certification or qualification as described by DoDM 8140.03 and SECNAV 5239.2M.
    • Maintain operating system (OS) and computing environment (CE) qualification as required. A valid training certificate or commercial certification is required as evidence. Update qualification or certification as OS and CE changes.
    • Meet the Continuous Education or Sustainment Training requirements as appropriate for the aforementioned certifications, currently 20 hours per fiscal year or what is required to maintain certification; whichever is greater.

• Additionally, the IAT must also:
  • o Be competent in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources is responsible for recognizing probable conflicts and integrating diverse data elements and sources.
  • Possess general knowledge of the mission, objectives, terminology, and management practices in the activity, the agency, and the department to recognize probable areas of interaction and overlap between proposed applications and existing systems. Knowledge of state-of-the-art practices of data automation to advise on alternative approaches in application system development and/or problem resolution.
  • Possess knowledge of department, agency, command, and installation information processing procedures and standards as they relate to coordination of requirements, processing requests, and documentation.
  • Possess ability to communicate orally and in writing. o Possess ability to apply knowledge of current automation technology and practices
  • Possess knowledge of information processing standards and procedures
  • Possess ability to analyze data to troubleshoot problems, to evaluate established methods and procedures, and to perform similar analytical functions.
  • Possess ability to interact with a diverse user community and respond to a wide range of requests. Must be able to resolve problems that involve routine operations and work with senior specialists on problems that are more complex.
  • Possess knowledge of customer support and service principles and methods o Possess working knowledge of guidelines primarily consist of Federal, agency and 23 local regulations, policies, standards, and objectives, and existing systems that provide useful models. The employee uses judgment in routine assigned projects. Guidelines also consist of local information systems standards, precedents, equipment manufacturer’s manuals, systems software documentation, and activity established practices. The employee deals with a great variety of automation problems though, and must rely on his/her own judgment, initiative, and resourcefulness when guidance is not readily available, or when the guidance is not applicable or non-specific. Guidelines range from general to specific in nature with technical assistance available from senior analysts. The employee uses judgment in interpreting, adapting, and applying guidelines to specific assignments, then analyzes the result and recommends necessary changes.
  • Possess an understanding of work schedules, special priority projects, and finished reports in terms of accuracy, soundness of decisions and recommendations, and overall completeness.

Security Clearance:   

• Must possess and maintain a Secret security clearance.

DUTIES AND RESPONSIBILITIES

• Functions in an Information Assurance (IA) Workforce Technical capacity as an IAT Level I for NTTC Lackland legacy assets. In this role, the contractor will:
  • Recognize a potential security violation, take appropriate action to report the incident as required by regulation, and mitigate any adverse impact,
  • Apply instructions and pre-established guidelines to perform IA tasks within CE, 
  • Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to their CE,
  • Apply CE specific IA program requirements to identify areas of weakness, o Apply appropriate CE access controls,
  • Install and operate the IT systems in a test configuration manner that does not alter the program code or compromise security safeguards,
  • Conduct tests of IA safeguards in accordance with established test plans and procedures,
  • Implement and monitor IA safeguards for CE system(s) in accordance with implementation plans and standard operating procedures,
  • Apply established IA security procedures and safeguard and comply with responsibilities of assignment,
  • Comply with system termination procedures and incident reporting requirements related to potential CE security incidents or actual breaches,
  • Implement applicable patches including IA vulnerability alerts (IAVA), IA vulnerability bulletins (IAVB), and technical advisories (TA) for the CE operating system(s),
  • Install, test, maintain, and upgrade CE operating systems software and hardware to comply with IA requirements,
  • Understand and implement technical vulnerability corrections,
  • Enter assets in a vulnerability management system,
  • Apply system security laws and regulations relevant to the CE being supported,
  • Implement DoD and DoD Component password policy,
  • Implement specific IA security requirements and countermeasures,
  • As necessary, provide documentation, drawings and completes tests, patching, updating and other activities for systems, hardware and software to achieve Authority to Operate (ATO) through the Risk Management Framework.
• Function as Assistant Activity Customer Technical Representative (ACTR) for Navy and Marine Corps Intranet. In this role, the contractor will:
  • Assist with Track “Move, Add, Change (MAC) Requests”,
  • Assist in the creation and deletion of NMCI accounts,
  • Provide end user with IT support for all CE operating systems, peripherals, and applications.
  • Support includes specification, installation and installing of computer systems and peripherals with established standards and guidelines
  • Assist with managing user-shared folders, groups, and email public folder permissions,
  • Inventory NMCI assets and maintain user location,
  • Assist users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when additional assistance is required,
  • Order, inventory, and dispense computer and printer consumables, 21
  • Assist with imaging, deploying and updating mobile devices and tablets
  • Inform and train users on NMCI policy changes,
  • Assist with maintaining user and asset data in various NMCI management systems such as NET
  • Assist with user support services such as data migration,
  • Assist with local NMCI maintenance actions as NTTC Lackland is a NMCI remote site,
  • Other NMCI duties and functions as required.

• Function as Alternate NTTC Lackland Navy representative with the Air Force Communications Squadron dealing with Telephones and telephone systems (TCO), Air Force ground radio program and Air Force Unit Communications Requirements Manager (UCRM), as necessary, in:
  • Assist users with general computer problems and coordinate with Air Force Help Desk and Base Operations personnel when additional assistance is required
  • Maintain records of Air Force radios as well as maintenance of Motorola radios.
• Function as a Resource Management Representative. In this role, the contractor will:
  • Coordinate the procurement, maintenance, management and disposition of various peripheral data equipment and communication devices,
  • Manage telecommunication systems and equipment to include Land Mobile Radio (LMR) handhelds, mobiles and infrastructure,
  • Coordinate Video Teleconferences (VTC) services to include installation, setup and maintenance.

• Assists with other duties assigned to NTTC Lackland N6. In this role, the contractor will:
  • Assist with the maintenance of the Command’s NETC hosted public web site.
  • Provide basic technical support for Command’s My Navy Portal (MNP)/SharePoint page
  • Assist with the naval messaging system to include the distribution and sending of naval messages.
  • Provide technical support with PAO functions including pictures and videos
• Serve in the capacity of an IT functional representative to direct IT issue to the appropriate source. Provide system updates and information as appropriate to each end user. Coordinate maintenance of current equipment and future projects.
  • Provide end user technical support and troubleshooting with network equipment to include NMCI, TRANET, and Legacy workstations, digital scanners, and printers.
  • Initiate and track documents for access (SAAR-N and IAA Annual training)
  • Submit requests to create, move, or delete accounts as necessary.
  • Manage IT inventory for NTTC Lackland and coordinate moves or changes to existing and future equipment with CENSECFOR Headquarters (N6).
• Perform other incidental and related duties as required and assigned.

SUPERVISORY/MANAGEMENT RESPONSIBLITY

 None