What are the responsibilities and job description for the Information Technology Support Technician position at CTG?
CTG is seeking motivated and customer-focused IT Support Technicians to support desktop and end-user device operations for a valued client in Clarksville/Nashville, TN area. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
This is a contract role through October, working standard Monday–Friday normal business hours. There may be occasional off-hours support required based on project needs, including one weekend in October to support go-live preparation.
Client Location: Onsite, Clarksville, TN
Key Responsibilities:
Client Build Support
- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
End User Support
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures.
Actions and Results
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:
- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A Certification or equivalent technical certification.
Ideal Candidate Profile:
- 1–2 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
-Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Vaccination Requirements:
Varicella (2 doses or positive titer)
Measles
Mumps
Rubella
Hepatitis B or declination form
Tdap w/in 10 yrs
Seasonal Flu Vaccine
and Negative TB test
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.