What are the responsibilities and job description for the Order Processing Specialist position at CTC?
Job Title: Customer Service Rep
Hours: 10:30 am - 7:00 pm EST Two 10-minute breaks and a 30-minute lunch
Exclusion Screenings)
Start Date: Immediately
Duration: Temp to hire
100% Onsite: 6848 Ellicott Drive, East Syracuse, NY 13057
Responsibilities:
- Inbound call representative taking calls from ECPs regarding lens orders, order status, order tracking, remakes, general customer service inquiries
- Outbound calls to follow up with ECPs on pending jobs
- Average of 8 calls an hour
GENERAL FUNCTION
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
About us
Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
MAJOR DUTIES AND RESPONSIBILITIES
- Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
- High School or equivalent is preferred but not REQUIRED
- Ability to produce quality and professional written correspondence with customers
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
Payrate $15.18/hourly on w2
IND01
This position can be searched as CSR, Customer support
Job Type: Contract
Pay: $15.18 per hour
Experience:
- Logistics: 1 year (Required)
- Customer service: 2 years (Required)
Work Location: In person
Salary : $15