What are the responsibilities and job description for the Logistics Operations Associate position at CTC?
Overview: Under moderate supervision, responsible for managing delivery schedules according to customer need and factory capacity. This position involves leading communication with the external customer, optimizing manufacturing schedules with the factory, enforcing contractual agreements and fees, influencing customer scorecard, and managing forecast changes internally and externally to meet revenue goals.
- Communicate delivery timing to the customer for both new and reuse equipment globally.
- Interface directly with customer to optimize delivery schedules to meet internal revenue targets and correct any forecast errors.
- Collaborate with sales to strategically negotiate and adjust delivery schedule to meet revenue goals.
- Provides delivery performance metrics as requirement for customer scorecards, influencing and negotiating most favorable results.
- Resolve customs related issues including working with customer logistics teams or carrier.
- Maintains confidentiality and security of customers, products, and materials.
- Schedule and contribute to multiple customer meetings regarding forecast, order and delivery.
- Ensure KPIs are accurately maintained and reported on a regular cadence.
- Utilize data analytics tools to create and analyze reports that provide insights into sales performance and operational efficiency.
- Align with Sales to ensure revenue goals are met according to delivery forecast.
Minimum Requirements:
Bachelor's or Associate’s Degree with 6 years of related experience; or 10 years of experience in lieu of degree. 2. 2 years of relevant industry experience
Knowledge, Skills, & Abilities (KSAs):
- Solid analytical skills with ability to independently troubleshoot issues and employ critical thinking to solve novel problems.
- Proficient in Microsoft Excel and familiar with other Microsoft Office applications.
- Good communication skills, with the ability to interact respectfully and effectively with team members and stakeholders.
- Detail-oriented with good organizational abilities and the capacity to manage time effectively.
- Self-driven worker that requires minimal oversight to perform successfully.
Competencies:
- Technical knowledge: Ability to understand basic operation of products and semiconductors and apply to analytical insights for the role.
- Market awareness: Basic understanding of semiconductor industry trends market awareness and translate into insights for forecasting and deliveries.
- Adaptability: Flexibility to adjust strategies and approaches in response to changing market conditions or customer needs.
- Project Management: Ability to support planning and execution of projects related to sales operations, assisting in managing timelines and resources effectively.
Desired:
- Will be supporting Micron, Boise, ID
- Intermediate to Advance skills in Excel are required for this role
- Helpful if experience using CRM SAP, Power BI, Monday.com, Snowflake.
- Excellent verbal & written communication skills required
- Bilingual in Japanese Language skills strongly preferred
- Familiarity with data analysis, logistics and supply chain.