What are the responsibilities and job description for the Application Support Engineer position at CTC?
Description:
Skills, Abilities, Knowledge:
- Understanding of database administration, database design, and performance tuning.
- Understanding of applications development environment, database, data management and infrastructure capabilities and constraints.
- Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.
- Ability to analyze, translate, and define business requirements into technical solutions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts.
Education:
Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)
Required Experience:
- 1 years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
- 1 years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
- Ability to clearly communicate technical and functional information to dealers, business users, and team members
- Proven ability to follow established support processes while escalating issues appropriately when needed
- Demonstrated learning mindset with the ability to build functional and technical knowledge over time
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements Other Relevant Experience
- Exposure to dealership operations or dealer-facing business applications
- Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
- Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
- Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
- Working knowledge of SQL for data analysis or troubleshooting
- Awareness of API concepts and system integrations
Salary : $30 - $35