What are the responsibilities and job description for the Workforce Operations Coordinator position at CTC USA, LLC?
This role serves as a central point of coordination for workforce documentation, incoming/outgoing resource tracking, access requests, and operational governance to enable smooth team onboarding while contributing to seamless, ongoing day-to-day functionality.
Responsibilities
Maintain job descriptions, facilitating required detail and obtain appropriate senior leadership approval.
Partner closely with Governance and Supplier Relations for job postings and processing.
Manage incoming resumes and coordinate structured and timely feedback.
Facilitate monthly resource Statement of Work [SOW] extension review.
Update and maintain Organizational roster and distribution lists.
Administer and maintain organizational roles within Planview.
Issue weekly timesheet reminders, including maintaining non-Org resource list.
Coordinate onboarding within Organization including pre-start readiness, maintaining tracker, ensuring system and building access raised, and internal communications.
Ensure onboarding materials and processes are current and aligned with internal standards.
Maintain and update the Organization Confluence space, ensuring documentation is current, well-organized, and easily discoverable.
Attend all financial and departmental meetings to capture accurate, concise minutes. Document key discussions, official decisions, and assigned action items for stakeholders. Distribute/publish finalized minutes and follow up on pending action items to ensure accountability.
Generate and distribute weekly review of overdue timesheets. Follow up directly with resources to ensure timely submittals and resolve discrepancies. Review and approve zero-hour timesheets to maintain accurate records.
Manage and maintain financial and operational files to ensure alignment with organizational structure.
Assist with conference room reservations as needed.
Provide general Tower/Organization support to ensure efficient day-to-day team functionality.
Qualifications
Strong organizational and time-management skills with ability to manage multiple concurrent workflows.
Excellent written and verbal communication skills.
Highly detail -oriented and process orientation.
Ability to work independently, proactively, and with discretion handling sensitive information.
Collaborative, detail-oriented and process driven.
Familiarity in Microsoft Office or equivalent productivity tools.
Demonstrates strong follow-through and accountability in all responsibilities.
Salary : $40 - $50