Entry Level Customer Service Representative

Job Summary
Are you energized by helping others and eager to kick-start your career in customer service? As an Entry Level Customer Service Representative, you will be the friendly voice and helpful face for our valued clients. This dynamic role offers an exciting opportunity to develop essential communication skills, gain experience in client support, and contribute to a positive customer experience. You will handle inbound and outbound calls, assist customers with inquiries, and support various administrative tasks—all while working in a fast-paced, supportive environment that encourages growth and learning.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat, providing clear information and solutions.
• Conduct outbound calls to follow up on customer needs, gather feedback, or promote relevant services.
• Maintain detailed records of customer interactions, transactions, and feedback for analysis and quality assurance purposes.
• Demonstrate excellent phone etiquette and communication skills to ensure a positive customer experience.
• Collaborate with team members to resolve issues efficiently and improve overall service quality.
• Participate in training sessions to enhance product knowledge, sales techniques, and customer support skills.
• Contribute to a team environment by sharing insights and supporting colleagues in achieving departmental goals.

Skills

• Strong communication skills in English; bilingual proficiency is a plus for engaging with a broader audience.
• Previous call center or customer support experience is advantageous but not required—training will be provided!
• Proven ability in data entry with high accuracy and typing speed.
• Excellent phone etiquette with active listening skills to understand customer needs thoroughly.
• Outbound calling experience is beneficial for follow-up activities and sales support.
• Analysis skills to interpret customer feedback and identify opportunities for service improvement.
• Strong computer skills combined with the ability to adapt quickly to new software platforms.

Join Install America as an Entry Level Customer Service Representative where your enthusiasm makes a difference! This paid position offers a fantastic pathway into the world of client services, sales support, and professional growth—all within a vibrant team dedicated to excellence in every interaction.

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $14