What are the responsibilities and job description for the Medical Customer Service Representative position at CT Asthma & Allergy Center?
CT Asthma and Allergy Center is looking for Full Time Phone Operator who will operate as part of a team within our Practice. This position will require you to provide excellent customer service skills over the phone in a fast-paced office setting. EPIC experience recommended.
Benefits include:
- Health Insurance
- 401K
- Life Insurance
- Vision and Dental
- 8 Paid Holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Years Eve.
- Paid time off
- Monday-Friday - No Weekends required!
Specific Duties will include:
- Handling of both Inbound and Outbound call volume
- Scheduling and rescheduling of appointments
- Follow specific Provider Scheduling Guidelines
- Taking messages from callers and routing them to the correct party
- Calling patients to relay messages from Providers and confirm appointments
- Working with Providers, Medical Assistants, Nurses and Scribes to ensure patients’ needs are met.
- Additional duties may be assigned based on the needs of the practice.
Qualifications are:
- Strong Customer Service Skills
- Organizational Skills
- Multi-tasking capabilities
- Strong computer skills and ability to navigate an EMR
- High level of professionalism
- Reliable attendance and punctuality
- Excellent written and verbal communication skills
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18