Order Expediter

Position Summary

The Order Expediter is responsible for coordinating and monitoring customer orders to ensure timely and accurate fulfillment. This role works closely with Customer Service, Production, Planning, Procurement, and Shipping to identify and resolve delays, prioritize orders, and maintain efficient workflow throughout the order fulfillment process. The Order Expediter plays a key role in improving operational efficiency, meeting customer delivery expectations, and supporting overall customer satisfaction.

Essential Duties and Responsibilities

• Monitor and track customer orders throughout the fulfillment process to ensure timely processing, production, and shipment.
• Coordinate with Production, Planning, Procurement, Customer Service, and Shipping to prioritize orders and meet delivery commitments.
• Identify potential delays, material shortages, production constraints, and other bottlenecks that may impact order fulfillment.
• Proactively communicate with appropriate departments to resolve order-related issues and expedite critical or time-sensitive orders.
• Monitor inventory availability, production schedules, and shipment status to ensure alignment with customer requirements.
• Maintain accurate and up-to-date order information within company systems.
• Provide timely updates to internal stakeholders regarding order status, delays, and anticipated delivery dates.
• Responsible for ordering containers and raw materials from off-site warehouses to keep production supplied.
• Collaborate with cross-functional teams to improve order processing efficiency and streamline workflows.
• Escalate unresolved issues or potential delivery risks to appropriate leadership.
• Analyze order fulfillment trends and identify opportunities for process improvements to reduce delays and improve on-time delivery performance.
• Support continuous improvement initiatives focused on operational efficiency, order accuracy, and customer satisfaction.
• Perform additional duties and responsibilities as assigned.

Qualifications and Requirements

• High school diploma or GED required; associate degree in Supply Chain Management, Business Administration, Logistics, or a related field preferred.
• Previous experience in order management, customer service, production planning, logistics, or manufacturing operations preferred.
• Working knowledge of manufacturing processes, inventory management, and order fulfillment workflows.
• Experience using ERP systems and Microsoft Office applications, particularly Excel, preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to collaborate effectively across departments.
• Strong problem-solving skills with a proactive approach to identifying and resolving issues.
• High attention to detail and accuracy in tracking orders and maintaining records.
• Ability to work independently, exercise sound judgment, and meet established deadlines.

Key Competencies

• Sense of Urgency: Proactively identifies and addresses potential delays to ensure timely order fulfillment.
• Cross-Functional Collaboration: Builds effective working relationships across departments to achieve shared objectives.
• Problem-Solving: Identifies root causes of order delays and implements practical solutions.
• Accountability: Takes ownership of assigned responsibilities and follows through to resolution.
• Communication: Provides clear, accurate, and timely updates to stakeholders.
• Continuous Improvement: Identifies opportunities to streamline processes and improve operational performance.

Key Performance Indicators (KPIs)

• On-time order fulfillment and delivery performance.
• Reduction in overdue and delayed orders.
• Timeliness of issue identification and resolution.
• Order accuracy and completeness.
• Effectiveness of communication and coordination across departments.
• Improvements in order processing efficiency and workflow.

Physical and Work Environment Requirements

• Operates in an office and manufacturing environment.
• Requires periodic presence in production and warehouse areas to coordinate order fulfillment activities.
• Must comply with all company safety policies and required personal protective equipment (PPE) standards when entering designated areas.
• Ability to manage competing priorities and respond to changing operational demands.

Whitmore offers excellent competitive wages, Performance and Attendance Bonus programs, world-class benefits, and unparalleled opportunities for development – all to create an invigorating and satisfying environment.

Benefits:

• Medical, Dental, Vision insurance
• Disability insurance
• Life insurance
• Flexible Spending Account & Health Savings Account
• Paid time off (PTO)
• Maternity & Paternity leave
• Employee Assistance Program
• Tuition reimbursement
• 401(k) $1-$1 match, up to 6% - vest immediately
• 401(k) additional profit sharing – up to 3%
• Employee Stock Ownership Plan (ESOP)

Whitmore is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, veteran status, disability, source of income, status as a victim of an intra-family offense, and place of residence or business

We support and care for our employees by providing them with development opportunities that enhance their career fulfillment; meaningful compensation & benefits that help them care for their family; and opportunities to contribute to the community and enhance the lives of others through Whitmore Cares