What are the responsibilities and job description for the Operations Supervisor position at CSWI w/Subsidiaries?
Job Overview
RectorSeal is seeking an experienced Operations Supervisor to support shipping and outbound distribution operations at our Earth City, MO facility. This role reports directly to the Shipping Manager and is responsible for overseeing day-to-day shipping execution, ensuring customer orders are fulfilled accurately, safely, and on time.
The Operations Supervisor plays a critical role in supervising shipping personnel, coordinating outbound workflows, and maintaining compliance with all regulatory and company standards. While primarily focused on shipping, this position also provides flexible support across warehouse operations, including inventory control and receiving, to ensure seamless end-to-end fulfillment.
Key Responsibilities
• Oversee daily shipping and outbound distribution workflows, ensuring timely and accurate execution of operational plans in alignment with Shipping Manager priorities
• Monitor shipping performance metrics (on-time shipment, order accuracy, fill rate) and support actions to achieve KPI targets
• Supervise, coach, and develop shipping team members to ensure consistent execution, accountability, and performance improvement
• Ensure all shipments comply with applicable regulations and standards, including DOT, Hazmat, labeling, packaging, and invoicing requirements
• Maintain inventory accuracy at the point of shipment and ensure proper product staging, handling, and warehouse organization
• Identify and resolve shipping issues impacting customer satisfaction, including delays, shortages, or damages
• Partner with Customer Service, Planning, and Production teams to prioritize orders and manage exceptions
• Support implementation of safety initiatives and enforce adherence to company, OSHA, DOT, and powered industrial equipment requirements
• Contribute to continuous improvement efforts within shipping operations, including Lean, 5S, and process optimization initiatives
• Assist with labor planning and daily staffing assignments to meet shipping volume and service level demands
• Provide operational support across receiving, storage, and inventory functions as business needs require
Required Experience
• Experience: Minimum of 8 years in warehouse or distribution operations, with direct supervisory experience in shipping or outbound logistics
• Experience in high-volume shipping environments with multiple carriers and shipment types preferred
• Communication: Strong English verbal and written communication skills; bilingual Spanish preferred
• Technical Skills: Proficiency in Microsoft Office; experience with WMS, ERP, or shipping systems strongly preferred
Core Competencies
• Strong execution mindset with ability to manage time-sensitive shipping operations
• Working knowledge of shipping processes, compliance, and carrier coordination
• Proven ability to lead and develop teams in a fast-paced environment
• Effective coaching, training, and performance management skills
• Strong problem-solving and decision-making capabilities
• Excellent cross-functional collaboration and communication skills
Work Environment
Office Environment: This role regularly operates in an office setting with occasional exposure to warehouse conditions requiring appropriate PPE. Duties include extended computer use, communication, and coordination activities. The environment includes moderate noise and typical workplace interruptions.
Warehouse Environment: The role frequently requires presence in a warehouse and shipping dock environment. Physical demands include standing, walking, lifting up to 50 pounds, and performing tasks such as climbing, stooping, kneeling, and reaching. Vision and mobility sufficient to safely perform operational duties are required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Compensation
RectorSeal has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors.
Benefits
At RectorSeal, our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs.
About RectorSeal
Based in Houston, Texas, RectorSeal, LLC, is a wholly owned subsidiary of CSW Industrials, Inc. [NYSE: CSW] and is a leading provider of quality solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. For more information about RectorSeal’s innovative products and brands that increase efficiency and improve reliability, please visit www.RectorSeal.com.
About CSW Industrials
CSW Industrials is a diversified industrial growth company with industry-leading operations in three segments: Contractor Solutions, Specialized Reliability Solutions, and Engineered Building Solutions. CSW provides niche, value-added products with two essential commonalities: performance and reliability. The primary end markets we serve with our well-known brands include HVAC/R, plumbing, electrical, general industrial, architecturally-specified building products, energy, mining, and rail transportation.