What are the responsibilities and job description for the IT Help Desk Specialist position at CSV-TAUREAN?
Taurean is a mission-driven defensive cyber operations firm delivering security engineering, risk management, and compliance execution for federal and regulated environments. Our teams protect operational systems, sensitive data, and high-assurance environments through disciplined engineering, structured compliance frameworks, and operational rigor.
Guided by our vision — Find Relevant Work. Create Meaningful Jobs. Transform Lives — for the Glory of God! — we build teams grounded in accountability, professional growth, and purposeful contribution. Our culture emphasizes strong leadership, family-first principles, and continuous development within a collaborative, performance-focused environment.
This opportunity supports mission-critical IT service delivery within a secure Department of Defense (DoD) environment. In this role, you will provide advanced end-user support while supporting coordination, reporting, and operational execution within a small, high-performing team.
About the Role
The IT Help Desk Specialist provides on-site Tier I/II Tier II support, escalation management, and coordination of daily service delivery. This role ensures timely resolution of user issues, supports operational readiness for mission events, and assists with communication and coordination between contractor personnel and Government stakeholders.
What You Will Do
- Provide Tier II help desk and desktop support for enterprise IT systems, including workstations, laptops, printers, and peripherals
- Troubleshoot and resolve complex hardware, software, and network connectivity issues
- Serve as the primary escalation point for technical issues
- Manage user accounts and access in Active Directory and DoD network environments (e.g., NIPRNet/SIPRNet)
- Track, document, and resolve service requests using Government-provided ticketing systems
- Support service delivery performance, including responsiveness and resolution timelines
- Assist with coordination, reporting, and communication with Government stakeholders
- Support Government Furnished Equipment (GFE) inventory, accountability, and lifecycle management
- Provide on-site support during field exercises and mission events, including extended hours as required
- Support recurring travel to mission events and meetings in accordance with PWS requirements
What We’re Looking For
Experience
- 3-5 years of experience providing IT help desk or desktop support in an enterprise environment
- Experience supporting DoD or federal IT environments
- Strong troubleshooting capability across Windows-based systems and enterprise applications
- Ability to operate independently within a small, high-accountability team
Education
- Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience)
Required Certifications
- CompTIA A
- CompTIA Security
- Microsoft certification (Modern Desktop or equivalent)
Preferred Qualifications
- Experience supporting Army or Joint operational environments
- Familiarity with ITIL-based service management practices
- Experience supporting field exercises or operational environments
Clearance and Work Requirements
- U.S. Citizenship required
- Active SECRET clearance
- Must maintain clearance eligibility for the duration of the contract
- Must comply with DoD cybersecurity, acceptable use, and information assurance policies
- Must adhere to Government Furnished Equipment (GFE) accountability requirements
- Must work on-site during standard business hours
- Must support extended hours during mission events and field exercises
Travel
- Frequent multi-day travel may be required in support of mission events, meetings, and exercises, both CONUS and OCONUS