What are the responsibilities and job description for the Service Desk Support Technician position at CSS Tec?
Overview
We are seeking a Service Desk Analyst to support end users in a fast-paced, onsite environment. This role focuses on troubleshooting and resolving issues across Microsoft 365, Exchange, Windows 11, and endpoint devices. This is a contract-to-hire opportunity with strong potential for long-term growth.
Key Responsibilities
- Provide Level 1/2 technical support to end users across hardware, software, and network-related issues
- Troubleshoot and support Microsoft 365 applications including Outlook, Teams, and OneDrive
- Support and administer Microsoft Exchange (mailboxes, distribution lists, access issues)
- Diagnose and resolve Windows 11 operating system issues
- Provide endpoint support including laptops, desktops, and mobile devices
- Manage user accounts, permissions, and access through Active Directory and related tools
- Track, document, and resolve tickets through a ticketing system in a timely manner
- Escalate complex issues to appropriate teams when necessary
- Maintain clear communication with users and provide excellent customer service
Required Qualifications
- 2 years of experience in a Service Desk or IT Support role
- Hands-on experience with Microsoft 365 and Exchange
- Strong knowledge of Windows 10/11 environments
- Experience supporting endpoint devices (hardware and software)
- Familiarity with Active Directory (user management, password resets, permissions)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
Preferred Qualifications
- Experience in a high-volume support environment
- Exposure to mobile device management (MDM) tools
- Basic networking knowledge (VPN, connectivity, etc.)
Salary : $23 - $25