What are the responsibilities and job description for the Front Desk Clerk (Weekend Shift) position at CSS, Inc?
We are seeking a reliable and customer-focused Front Desk Agent to work the weekend shift from 7:00 am- 3:30 pm Saturdays and Sundays. This position is responsible for providing excellent guest service, managing late check-ins and early check-outs, and ensuring the safety and smooth operation of the hotel during overnight hours.
Responsibilities:
- Greet and assist guests with check-ins, checkout, and inquiries
- Answer phone calls and respond to guest requests professionally
- Monitor hotel activity to ensure guest safety and security overnight
- Handle reservations
- Complete a shift log of any incidental reports
- Address guest concerns promptly and escalate issues when necessary
Qualifications:
- Prior hotel or customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work independently and stay alert during overnight hours
- Basic computer skills: familiarity with hotel property management systems is a plus
- Be dependable, punctual, and have a professional appearance
- Be able to stay awake during late hours of the night and go to the hotel if the guest has an issue in person
At CSS, we are committed to fostering an inclusive and merit-based workplace. We provide equal employment opportunities to all individuals, ensuring that hiring and employment decisions are based on qualifications, skills, and performance. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.