Client Success Manager

Client Success Manager

Location: Raleigh, NC (Hybrid)

Job Type: Full-Time

Department: Sales

Overview:

Looking for the perfect role to jump-start your IT career?

Do you desire a position that combines sales and relationship building skills?

Are you interested in joining a dynamic, growing company?

CSP is seeking an energetic and passionate Client Success Manager to help propel continued growth for our firm. This is a perfect opportunity to get into the IT industry, learn more than you can imagine, and work with a great team. The Client Success Manager position is a vital aspect of the CSP Sales Team, and will have an immediate impact by optimizing existing client relationships.

Responsibilities (What You’ll Do!):

· Be the “Quarterback” for existing clients, as the go to relationship point of contact

· Identify and close upsell opportunities within each client to help grow the account

· Become a “Trusted Advisor” leading Business Reviews and strategic planning meetings

· Act as the “Voice of the Customer” while collaborating across internal departments

Benefits (What You’ll Gain!):

· Continuous training and knowledge of the dynamic IT industry

· Personal and professional growth opportunity in an autonomous work setting

· Opportunity to work with driven colleagues in a fast paced, empowering organization

· Close mentorship with the Vice President, Growth

· A competitive compensation package that includes strong bonus and commission opportunities

Qualifications (What We Need From You!):

· Internal motivation to succeed in a goal-driven position

· Desire to learn in a rapidly changing environment

· Passion for solving problems and creating opportunities for mutual success

· Excellent written and verbal communication skills

· Detailed oriented, highly organized, and the ability to work successfully within specific timelines

About CSP, Inc.

· CSP is a family-owned company, providing IT Managed Services and cloud, security, and technology solutions across the Southeast since 1995

· CSP has an unwavering focus on customer service first, technology second, and a commitment to make “IT” right, leading to long term partnerships and a positive end user experience

· CSP strives to provide peace of mind that IT will always be a business enabler, aiding our clients to accomplish their operational goals

Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.

We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, we focus on creating an environment where people can do their best work—and enjoy doing it.

If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!