What are the responsibilities and job description for the Roving Assistant Community Manager position at CSM Corporation?
The Roving Assistant Community Manager will travel between CSM’s residential properties to support properties with resident and community relations, leasing, administrative and office operations, property quality, safety and maintenance, rent administration and compliance. The Roving Assistant Community Manager will also be responsible for filling vacant Assistant Community Manager and Leasing Consultant positions until the position is permanently filled. The Roving Assistant Community Manager will report to the Director of Residential Properties.
Essential Duties, Responsibilites And Expectations
Resident & Community Relations
REQUIRED SKILLS AND EXPERIENCE:
Rate: $19.00 USD - $27.00 USD per hour
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
Essential Duties, Responsibilites And Expectations
Resident & Community Relations
- Serve as a primary point of contact for residents by responding to questions, concerns, and service requests promptly and professionally.
- Support resident engagement by assisting with community events, communication, and retention initiatives.
- Manage resident conflict resolution and escalate complex issues to the Community Manager or Regional Property Manager when needed.
- Prepare and distribute resident communication and notices.
- Conduct property tours, explain leasing terms, and assist prospective residents throughout the application process.
- Accurately enter applicant information, verify documentation, and prepare lease files.
- Execute lease renewals, provide renewal notices, and support overall occupancy goals to ensure they meet CSM standards.
- Ensure compliance with Fair Housing and CSM policies.
- Assist with daily office operations, including answering phones, greeting visitors, managing mail, and maintaining organized office files.
- Enter and update resident and applicant information in the property management software.
- Support vendor coordination, including scheduling maintenance, providing site access, and processing invoices.
- Conduct move-in and move-out inspections, ensuring documentation is complete and that units meet CSM standards.
- Walk the property regularly to identify safety issues, cleanliness concerns, or maintenance needs.
- Help address and follow up on maintenance issues by coordinating with the maintenance team, communicating with residents, and ensuring timely resolution to preserve property quality and safety.
- Collaborate with maintenance, leasing, and corporate teams to ensure high-quality property operations.
- Process rent payments, fees, and deposits in accordance with company policy.
- Assist with collections, including sending notices, following up with residents, and documenting communication.
- Support month-end tasks such as reporting, bank deposits, and reconciliation activities as assigned.
- Assist with compliance activities, including file preparation, income verification, and documentation accuracy.
- Help ensure adherence to company policies, housing regulations, and audit standards.
- Positively contribute to the property environment through engagement, effective collaboration and communication, and involvement in accomplishing property objectives.
- Be on time, prepared and present for expected and/or scheduled shifts and meet job required deadlines.
- Follow our CSM commitment to deliver outstanding service in all interactions.
- Proactively anticipate the needs of others and provide solutions.
- Consistently go above and beyond to exceed resident expectations and create meaningful experiences.
- Have a can-do attitude and support the goals of the property.
- Assist where and when needed, and respectfully work and communicate with others.
- Foster an inclusive environment, actively listen, and value others' perspectives.
- Collaborate effectively with others to find innovative solutions.
- Demonstrate self-awareness, accountability, and regulate behaviors, thoughts and emotions in a productive way.
- Take full responsibility for actions, decisions and impact.
- Demonstrate sound judgment and take ownership of tasks and outcomes.
REQUIRED SKILLS AND EXPERIENCE:
- Education: Highschool Diploma or GED required.
- 3 years of property management experience required.
- Strong computer literacy skills, Yardi experience preferred.
- Demonstrated ability to engage in interpersonal communication.
- Exceptional customer service skills, with a focus on resident retention and satisfaction.
- Solid work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
Rate: $19.00 USD - $27.00 USD per hour
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
Salary : $27