What are the responsibilities and job description for the Service Advisor position at CSM Companies, Inc?
Dearth Automotive (Chrysler-Dodge-Jeep-Ram) in Monroe is seeking a customer service focused individual to take on our Service Advisor role! Responsibilities include excellent customer service and working closely with the service team on all repairs. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group!
Responsibilities:
- Create a positive initial contact with service customers
- Ensure that all service phone calls are handled professionally and expediently
- Work closely with the Service team and manager to schedule service repairs
- Perform additional duties as required by the Service Manager
- Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
- Open work orders
- Discuss service issues with customer and create an accurate description of customer's service problems and requests
- Determine method of payment and explain payment requirements to customer before work commences
- Maintain communication with customer as necessary during the repair process
- Maintain knowledge of OEM and vendor warranties
- Close repair orders
Requirements:
- Ability to work in a dealership environment with frequent exposure to weather elements
- Willingness and ability to work up to 12 hours per day as required
- Ability to sell service work
- Ability to work with customers in a variety of situations
- Good writing and communication skills
- Sufficient computer skills
- Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis