What are the responsibilities and job description for the Emergency Response Person position at CSI Support & Development Services?
Brief Description
The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP’s must be able to think quickly and remain calm under pressure. To communicate effectively, ERP’s need excellent interpersonal skills and the ability to talk with people seeking their help.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Work environment
An Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor.
Physical demands
The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently:
Travel may be required between co-ops in the nature of an emergency.
Required Education And Experience
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer
Summary
Company Overview
CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75 years old) with a progressive approach. For more information about us, visit www.csi.coop.
The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP’s must be able to think quickly and remain calm under pressure. To communicate effectively, ERP’s need excellent interpersonal skills and the ability to talk with people seeking their help.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide excellent customer service
- Adhere to all company service and operating standards
- Assess the level of priority for each call received
- Identify the appropriate departments, vehicles, and personnel to dispatch to scenes
- Dispatch medical, police, fire, and search and rescue first-responders as appropriate
- Provide pre-arrival instructions to callers
- Snow removal and general grounds maintenance
- Light cleaning of community bathrooms and other duties as instructed by immediate supervisor
- Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
- Communication skills: ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.
- Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Work environment
An Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor.
Physical demands
The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently:
- Stand for long periods of time.
- Walk or run for long periods of time.
- Bend or twist their body.
- Repeat the same movements.
- Kneel, stoop, crouch, or crawl.
Travel may be required between co-ops in the nature of an emergency.
Required Education And Experience
- High school diploma or its equivalent
- Ability to work in a physically demanding job that may include walking and standing for long periods of time
- Ability to remain calm under pressure
- Commitment to following all protocols and procedures
- Commitment to building and maintaining professional relationships with co-op members
- Outstanding verbal communication skills and strong written communication skills
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer
Summary
Company Overview
CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75 years old) with a progressive approach. For more information about us, visit www.csi.coop.